Account Delivery Manager
BC Forward

Account Delivery Manager
BCforward is seeking a highly motivated and experienced Account Delivery Manager at Alpharetta, GA 30004

Description:

• The Account Delivery Manager is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met.
• The ADM works with business partners and vendors to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.
• The ADM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination.
• The ADM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client?s strategic business plan, and create incremental revenue opportunities.
• The ADM actively seeks opportunities to drive down the cost of delivery. The ADM is the principal contact for all service operational and tactical issues for the client and HP delivery organizations.
• The ADM develops and nurtures an excellent client relationship at the executive level supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities.

Responsibilities:

• Leads Service and total customer experience projects.
• Initiates, plans, and delivers new solutions and processes.
• Able to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
• Works on problems / projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.
• First Level University degree. +3 years in project management roles or in like roles/businesses.
• Demonstrates a basic knowledge of key Services & operational policies, processes and methodologies applicable to project management.
• Understands project management methods.
• Applies growth mindset and out-of-the-box thinking.
• Works on problems / projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.
• First Level University Degree.

Location: Alpharetta, GA 30004
Expected Duration: 2 Year contract with a strong possibility of extension
Wage: Hourly, W2

Who to Contact: Nick Johnson.

About BCforward
BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on-time delivery of on-budget solutions to their IT-centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 191434 when responding to this ad.

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