Account Manager - Enterprise
MMC

The Enterprise Account Manager (AM) is the guardian of the customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic accounts in our under 100 medical enrolled lives segment (Enterprise). The Enterprise AM will work closely with the Client Advisors on the implementation, retention, development, servicing and expansion of their assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

Account Management (in conjunction with Client Advisors)

• Consistently ensure client satisfaction
  
• Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent Marsh McLennan Agency image to those clients; build high levels of client satisfaction; execute proper client and or carrier agreements
  

• Demonstrate the ability to clearly articulate the Marsh McLennan Agency Value Proposition to assigned accounts
  
• Develop, implement and manage project plans in conjunction with the client
  
• Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members based upon agreed upon scope of services/enterprise model.
  
• Serve as the primary escalation contact for resolution of service related issues
  
• Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation
  

Book of Business Management

• Work with Client Leader to develop ongoing reporting for book of business including new business, retention and capacity
  
• Manage capacity requirements of client support team
  
• Work with internal leaders and subject matter experts to develop, refine and deploy standard models and templates to support the Enterprise market needs.
  

Sales (in conjunction with Client Advisors)

• Actively participate in the Enterprise Producer in Training program
  
  • Act as the technical Client Management expert to support the Client Advisor on their accounts including: Developing and executing account plans for assigned accounts to ensure retention
    
  • Continuously identifying and capture new sources of revenue within assigned accounts
    
  • Developing and negotiating contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
    
  • Educating Client Advisors on internal processes and procedures and as needed helping to execute to assure timely delivery of internal and external deliverables.
    
• Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for Marsh McLennan Agency
  
• Partner with the General Agent to support the Client Advisors throughout the sales process and client management functions.
  

Client Services (in conjunction with Client Advisors)

• Partner with team of resources dedicated to the assigned accounts - potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources
  
• Provide clear communications so client team maintains a thorough understanding of the client's challenges, issues, expectations and goals
  
• Coordinate with Client Leader and Sales Leader to provide education needed to support clients and overall market knowledge.
  

Professional Development

• Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives
  
• Continually build knowledge and skills to keep pace with market trends
  

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree and minimum 5+ years of experience in Health and Welfare Consulting required, with specific sales or account management-related experience preferred
  
• Demonstrated experience with under 100 life clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management
  
• Knowledgeable on alternative funding options including level funding, captive and minimum premium solutions offered by the carriers.
  
• Knowledgeable on available popular carrier platforms, proposal systems and financial models needed to support Employers in the less than 100 life segment.
  
• Knowledgeable on employee health and benefits compliance including understanding of applicable laws and need to stay market current on pending legislation.
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• While performing the duties of this job, the employee is:
  
  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
    
  • Occasionally required to stand and walk;
    
  • Extensive use of computer and keyboard and viewing of computer screen is required;
    
  • Specific vision abilities required by this job include vision, and ability to adjust focus.
    
• Other working conditions are normal for an office environment.
  

WORK LOCATION

• Work is typically performed either on site at Marsh McLennan Agency's Conshohocken, PA office, or at various customer/Marsh McLennan Agency locations as required. The Enterprise Account Manager would be required to work once a week from Marsh McLennan Agency's Conshohocken, PA office.
  

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

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