Administrative Assistant
Keystone Cooperative

Job Description

Position Overview: The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivable as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities:

Include but are not limited to

• Understand and use SSI appropriately
  
• Enter information into accounting data entry system
  
• Maintain accounting department files and records
  
• Apply payments to contracts in a timely manner
  
• Monitor and maintain accounts receivables for tickets and contracts
  
• Assist with accounts receivable process through correspondence and making appropriate calls, as needed
  
• Prepare customer invoices; reconcile customer accounts, etc.
  
• Responsible for inventory procedures
  
• Verify and prepare contracts for mailing
  
• Actively communicate with customers to adjust billing, answer questions, etc.
  
• Research problem invoices; interface with vendors, customer service team, and other appropriate staff to reconcile
  
• Run monthly reports as required to reconcile accounts
  
• Prepare and post deposits; balance deposits on statements
  

• Answer, screen, and direct incoming telephone calls
  
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing
  
• Assist with special projects as needed
  
• Assist in onboarding of new employees
  

Skills and Qualifications:

• Demonstrated ability to calculate figures and amounts
  
• Proficient computer skills
  
• Acute attention to detail and strong organizational skills
  
• Commitment to excellence and high standards
  
• Excellent written and verbal communication skills
  
• Ability to understand and follow written and verbal instructions
  
• Versatility, flexibility, and a willingness to work within constantly changing priorities, with enthusiasm
  

Education:

• High School Diploma, two years related experience, or equivalent combination of education and experience
  

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