This job has expired.
Date Active
Nov 3, 2022 4:50:50 PMRequisition #
22-1827Hours Per Week
40Location
Remote - NationwideCity
RemoteState
Job Description / Requirements
At HSA Bank, we're working toward a world where everyone is confidently engaged with their health and wealth. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for individuals, employers and partners. Plan Administrative Services and Benefit Services are administered by Webster Servicing LLC. To learn more, visit .
Are you ready to join us?
Implementation Manager- Remote - HSA Bank
Position Summary:
To provide world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Provide support to external sales and growth team as needed throughout the implementation. Using a consultative approach, you will onboard our largest employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction.
Responsibilities
1. Lead onboarding process for employers, which includes presenting the options and working with your assigned employers to select the best plan design and product set up to meet their needs, articulate the implications and customer experience of their go forward design, and conduct training on use of the product.
2. Demonstrate and present how our HSA/FSA/HRA products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
3. Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution
4. Be accountable for overall employer onboarding success, ensure your employers have a positive experience, are engaged and satisfied with our product and services and are poised to expand their engagement with HSA Bank
5. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
6. Identify process improvement opportunities, initiate corrective action and partner with internal SH and LOBs to implement
7. Create and maintains documentation, policies and procedures for assigned tasks as needed
8. Performs assigned off peak tasks and projects in a quality and timely manner
Qualifications
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