Associate Benefit Analyst
MMC

The Associate Benefit Analyst, in conjunction with internal team members and other departments, is responsible for the daily support in maintaining employee eligibility, performing quality assurance tasks, supporting the resolution of escalated client-specific issues related to clients' benefit plan implementations, annual renewals, and ongoing administration as well as engaging in special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

• Assist with client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration;
  
• Maintain thorough understanding and adherence to business and plan design requirements;
  
• Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, worksheets, confirms, and inbox requests;
  
• Monitor, research, and resolve client issues utilizing workflow system and other client specific tools while escalating higher-level issues as needed;
  
• Identify risks and provide proper escalation for resolutions;
  
• Adhere to and maintain best practices and suggest opportunities for efficiency improvements;
  
• Establish and cultivate relationships with internal departments to ensure successful implementations, renewals, and ongoing administration;
  
• Perform other duties and responsibilities as assigned.
  

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree in Benefits Administration, Human Resources or equivalent work experience is preferred;
  
• Internship or work experience within a Benefits Specialist or Human Resources role is preferred;
  
• Basic knowledge of Microsoft Excel (i.e. mail merge, sorting/filtering, formulas);
  
• Experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, or employee benefits related industry is highly preferred;
  
• Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is a plus.
  

KNOWLEDGE, SKILLS AND ABILITIES

• Proven ability to successfully manage multiple projects of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment;
  
• Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts;
  
• Strong organizational, analytical skills and strong attention to detail;
  
• Excellent interpersonal, verbal and written communication skills;
  
• Excellent troubleshooting, problem solving and decision making skills;
  
• Ability to work well independently and as a team member;
  
• Ability to follow through and successfully execute tasks while adhering to quality standards;
  
• Proficiency in the Microsoft Office Suite, including but not limited to Word, Excel, Access, Project, and Outlook.
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• While performing the duties of this job, the employee is:
  
  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
    
  • Occasionally required to stand and walk;
    
  • Extensive use of computer and keyboard and viewing of computer screen is required;
    
  • Specific vision abilities required by this job include vision, and ability to adjust focus.
    
• Other working conditions are normal for an office environment.
  

WORK LOCATION

• Work is typically performed in a hybrid manner based out of our Conshohocken, PA, office.
  

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

This job has expired.