Associate Director, Outreach & Customer Service
Lamar University

Posting Number:

20112854

Position Title:

Associate Director, Outreach & Customer Service

FTE:

1.0

Position Type:

Staff

Department:

Student Financial Aid

Job Summary/Basic Function:

About This Role:

Reporting to the Director of Student Aid, the Associate Director, Outreach and Customer Service is responsible for overseeing the day-to-day operations of the Financial Aid Counseling staff and Scholarship Coordinators. This position will provide training to see that each employee receives adequate education in all state and federal regulations. The Associate Director, Outreach and Customer Service is responsible for increasing and promoting awareness and participation of financial aid to potentially eligible students. This position will manage a staff of 10-12, including an Assistant Director, to help develop and provide financial aid information to students, parents, staff, and the general public; maintains records, appeals, counsel on scholarship opportunities and assists in determining financial aid eligibility according to federal and state regulations and requirements. Furthermore, this position will communicate with the Student Aid operations unit, to assist with making changes to the office processes in order to address awarding issues, and have continuous evaluation to ensure efficiencies and customer service is achieved.
What You'll Do - Position Responsibilities

• Tasks are accomplished by hiring new employees; performance evaluations;
  training new employees; addressing personnel decisions for direct subordinates
  and those under subordinates.
• Participate in the development, planning and implementation of financial aid,
  scholarships and VA outreach practices and strategies aimed at increasing student
  engagement leading to student success.
• Creates, coordinates, and publishes an internal standard operating procedures
  (SOP) manual for each area and specific function within the operations and
  compliance until and updates/communicates changes to assure compliance with
  regulatory and administrative requirements for Title IV federal student aid
  programs.
• Ensure proper coordination of scholarship programs, including but not limited to,
  interviews, donor communication, scholarship presentations, award calculations
  and banquet planning.
• Provides leadership and training to direct reports and related staff on updates and
  issues with respect to state and federal financial aid programs and scholarships;
  both donor and institutional.
• Assists in the management of the day-to-day operations of assigned areas.
• Works with Associate Director of Compliance and Operations, as well as
  Enrollment Analyst to ensure Scholarship Manager system is kept up to date.
• Participates in the data gathering and coordination for a successful annual
  scholarship audit.
• Designs schedules and communication flows to targeted populations; delegate
  activities where staff will present financial aid information to students, parents,
  staff and the general public in a variety of settings, such as high schools, on-
  campus, businesses and community organizations.
• Leads the development and organization of outreach materials, website and/or events targeted towards increasing awareness of financial aid, scholarships and veteran services.
• Manages the Money Management program for student information and financial
  literacy.
• Oversees the debt letters and default management initiatives.
• Other duties as assigned
  
  

Who We Are:

Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals.
Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.
Benefits:

• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition covered at 100% for employees, spouses and/or eligible dependent.
• Paid time off - vacation, sick, and holidays.

To see more information about the available benefits, please visit: Insurance - Lamar UniversityMinimum Qualifications:

• Bachelor's degree
• Minimum three years' work experience, preferably in financial aid, and/or finance, including one-year supervisory experience.

EEO Statement:

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement:

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Security Sensitive Statement:

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary:

$58,739-$76,361

Posting Date:

02/22/2024

Close Date:

05/22/2024

Open Until Filled:

No

This job has expired.