Channel Applications Engineer (Remote)
Vertiv Corporation

Columbus, Ohio

This job has expired.



POSITION SUMMARY

Provide sales applications and technical support to sales representatives, reseller partners, consulting engineers, and customers. Serve as a conduit between the field and the engineering, marketing, and order fulfillment departments. Assist with resolution of escalations from the Channel Applications Engineering team in NA and at global locations including Manila, Philippines, or other locations as required.

RESPONSIBILITIES

  • Collaborate with sales personnel to identify customer requirements and provide quotations of tailored solutions and special features (ETO/CTO) in a timely manner
  • Review and facilitate order acceptance and fulfillment for tailored solutions and special features
  • Serve as an escalation point for customer issues for technical support staff. Pursue remediation of issues and direct final resolutions as required.
  • Provide application recommendations and technical expertise to customers and sales partners.
  • Assist with the development and standardization of the department technical knowledge base, and customer service methods and processes.

ADDITIONAL RESPONSIBILITIES
  • Participate in new product development (NPD) activities. Contribute to the design process and product quality and ensure preparedness of applications support team.
  • Provide technical applications support and product presentations to sales, reseller partners, and end users during factory visits and customer events.
  • Review inbound warranty claims and trouble calls for the supported products. Coordinate resolution with appropriate internal support personnel as applicable.
  • Provide support for web forms and tools, including company's public internet pages and internal configuration tools and forms
  • Occasional after-hours technical support
  • Perform miscellaneous duties as assigned

INTERACTIONS
  • Manager, Applications Engineering (Daily)
  • Intra-company Applications Engineering and Technical Support teams (Daily)
  • Sales, Reseller Partners, Customers, and Consulting Engineers/Contractors (Daily)
  • Customer Service (Daily to Weekly)
  • Product Management (Weekly)
  • Product Engineering (Weekly)
  • Sales Management (Weekly)
  • Field Services (Occasionally)
  • Vendors & Suppliers (Occasionally)


QUALIFICATIONS

Minimum Qualifications
  • A BS degree in Electrical Engineering, Computer Science, or similar technical degree is required. An Associate Engineering degree with not less than 6 years of related work experience will be considered equivalent to the educational requirement.
  • A minimum of 3 years of experience in applications engineering or in a similar technical support role is required.

Preferred Qualifications
  • A working knowledge of power distribution systems and UPS is required.
  • Detail-oriented; a high degree of accuracy in problem-solving and analytical skills is required
  • Strong organizational skills with the ability to handle multiple tasks concurrently are required.
  • A professional attitude towards customer relations is required
  • Written and verbal presentation and communication skills are required
  • Familiarity with HVAC system application and theory is required
  • Infrequent (10%) travel to domestic and international locations is required
  • Note to candidates: the description provided herein represents the duties and requirements for the middle grade within the job progression. Job grade and salary to be determined by education and experience of the successful candidate.


The successful candidate will reflect and embrace Vertiv's Values and Behaviors:

OUR VALUES
  • Acting Like an Owner
  • Assuming Positive intent in all employee interactions
  • Being passionate about your work
  • Challenging yourself in personal development
  • Being tireless in exceeding customer expectations
  • Assisting others to be successful as a team
  • Owning our own mistakes quickly
  • Talking with people and NOT about them
  • Creating a culture where people can be their best

OUR BEHAVIORS
  • Be self-aware and learn
  • Embrace the customer experience
  • Think and act broadly
  • Drive change and innovation
  • Leverage diversity for organization effectiveness
  • Foster collaborative relationships
  • Take intelligent risks


At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.


This job has expired.

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