Circulation Supervisor
Santa Clara University

Santa Clara, California

This job has expired.

Job location: Santa Clara, CA

Employment Type: Full-time
Posted data: 2021-08-13
Req: R1603
Position Title:Circulation SupervisorPosition Type:RegularSalary Range:

$21.06 per hr - $24.21 per hr; commensurate with experience

Pay Frequency:Hourly

Position open until filled.

Provides excellent library and information service in support of the University's academic programs as outlined in the University Library's Strategic Plan. Performs duties requiring broad knowledge of general library operations and/or materials, and specific library policies and procedures in a diverse work environment. Delivers accurate, timely, and courteous service that respects individual needs and strengthens the educational experience. Participates in planning and accomplishing the goals of Access & Delivery Services. Serves at the Library Help Desk and assists with other duties and projects as needed. Participates in continuing education/training and staff development activities appropriate to job responsibilities. Supervises student assistants. The primary schedule is Tuesday-Sunday, 1:00 p.m. - 10:00 p.m.. Adjustments to the primary schedule may be required occasionally, in response to staffing needs (e.g. covering closing during a colleague's absence) and changes in the academic calendar (e.g., intersession, summer hours, etc.).


1. Circulation of Library Materials; Supervision of the Library on evenings and weekends (50%)

  • Staffs the Library Help Desk during scheduled hours.
  • Uses the integrated library system (Sierra) to circulate materials (checkout, check-in, place holds, etc.) to members of the Santa Clara University community.
  • Assists patrons in locating materials in the Library using OSCAR (the University's online catalog).
  • Provides courteous directional and informational assistance and simple reference assistance to users, requiring a general knowledge of the library's physical facility, organization, collections and policies.
  • Refers complex questions to the appropriate individual or department.
  • Effectively communicates library policies, including circulation privileges, to library patrons.
  • Opens/Closes and secures the library.

2. Supervision of Library Help Desk student employees (15%)

  • Participates in hiring student employees to staff the Library Help Desk.
  • Supervises the work of student employees, providing ongoing training, direction and support.
  • Evaluates student employee performance, both by offering ongoing feedback and through the formal student employee evaluation process.
  • In the absence of the Help Desk Manager, assists with maintaining the student employee Help Desk schedule.
  • Coordinates with other library staff on student employee training and support initiatives.

3. Access Services Responsibilities (25%)

  • Monitors the Automated Retrieval System (ARS, our on-site storage) for retrieval requests during evenings and weekends.
  • Periodically clears expired holds from the library hold shelf.
  • Checks in library periodicals under the direction of Electronic Resources & Serials staff.
  • Maintains current periodicals shelving area.
  • May assist with the on-going work of processing Course Reserves.

4.Other Duties as Assigned (10%)

  • Special projects may include tasks such as weeding, cataloging work, or other library processing projects.
  • Troubleshoots minor problems with library equipment.
  • Occasional lifting and moving of library furniture, as when reorganizing a study area, etc.
  • Manages supplies for the unit; maintains supply storage area.
  • Collects data on services, collections, use and facilities for library assessment.
  • Provides backup support for other library processes within Access & Delivery Services, such as assisting with shelving and, interlibrary loan processing, as needed.


1. Supervises student workers evenings and weekends.


Recommends initiatives and implements changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with customers and solicits feedback for improved services. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Prepares progress reports; informs supervisor of project status and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Prepares and submits reports as requested and required. Develops and implements guidelines to support the functions of the unit.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.


AA degree, preferably in Library Technology, and at least two years of library experience at a library circulation desk, or an equivalent combination of education and experience are required.


  • Demonstrated experience in providing high quality customer service.
  • Demonstrated supervisory experience.
  • Demonstrated experience with computers and office productivity software.


  • Demonstrated evidence of excellent verbal and written communication skills.
  • Evidence of excellent interpersonal skills.
  • Evidence of ability to work in a collegial and team environment.
  • Demonstrated ability to work in a dynamic technological and organizational environment, and to adapt to new situations easily.
  • Evidence of ability to work independently and collaboratively.
  • Accommodate shift changes and weekend work as required


  • AA degree, preferably in Library Technology

Years of Experience

  • At least two years of customer service experience is required


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Ability to lift 25 pounds of material and manage carts filled with books and other materials. Must be able to process large quantities of books during peak book return periods at the end of each quarter
  • Considerable time is spent at a desk using a computer terminal.


The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical office environment.
  • Mostly indoor office environment with windows.
  • Offices with equipment noise.
  • Offices with frequent interruptions.

EEO StatementEqual Opportunity/Notice of NondiscriminationSanta Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see IX of the Education Amendments of 1972Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Belinda Guthrie, Director of Equal Opportunity and Title IX, 408-551-3043,, Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). Clery Notice of AvailabilitySanta Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.Americans with Disabilities ActSanta Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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