CLIENT SERVICES SPECIALIST
Geo Reentry Services

Sonora, California

This job has expired.


Facility: RS TUOLOMNE COUNTY CA

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

WE ARE HIRING FOR OUR DAY REPORTING CENTER

Our participants are in transition from probation and parole, this role provides support to our counseling team.

Male BFOQ based on privacy considerations - UA requirements to observe male urinalysis for accountability purposes.

Scheduled work hours Monday - Friday 8:00 AM to 5:00 PM

Summary:

  • Provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.
  • May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect client payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database.

Supervisory Responsibilities:

  • No supervisory responsibilities.

 



Minimum Requirements

  • High school diploma required.
  • One (1) year experience in customer service or related field
  • Two years college coursework in Human Services or business discipline preferred. 
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Minimum of six months experience working with minority populations preferred.
  • Must be 21 years of age with at least five years driving experience if required to transport participants.
  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required.
  • Ability to safely operate a motor vehicle if required to transport participants.
  • Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
  • Male BFOQ based on privacy considerations - UA requirements to observe males. 

                                EQUAL OPPORTUNITY EMPLOYER


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