Client Success Manager
The GN Group

Client Success Manager

Making an Impact: Empowering Medical Practices

In the healthcare industry, the key to success lies in the people involved. That's why we take great pride in collaborating with a talented team that is dedicated to achieving success, leaving no stone unturned in their pursuit to assist practice owners in realizing their dreams. Since our early beginnings, our organization has expanded into a diverse team of experts in various fields including operations, finance, marketing, HR, IT, business development, professional development, and more. We have been privileged to support numerous private-practice professionals throughout the United States and Canada, enabling them to prioritize patient care, and drive profitability.

Client Success Manager

The objective of the Client Success Manager is to ensure our Center of Excellence customers are satisfied with our product and services. This position plays a crucial role in driving customer retention and growth.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be the primary point of contact for customers, building and maintaining strong relationships.
• Proactively identify and address customer issues and concerns and collaborate with cross-functional teams to find solutions.
• Develop and implement strategies to increase customer retention and growth, and track and report on progress.
• Provide product feedback and insights to the product team, and work closely with them to ensure customer needs are met.
• Create and deliver customer success metrics, reports, and presentations to internal and external stakeholders.
• Develop, deliver, and promote service offerings to clients, effectively conveying their value and benefits.

COMPETENCIES (knowledge & skills needed for this position):

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical skills, with the ability to use data to inform decision-making.
• Excellent project management skills, with accountability and personal organization being essential.
• Knowledge of the healthcare industry is a plus.

DESIRED EDUCATION & EXPERIENCE:

• Bachelor's degree in business, marketing, or a related field
• 3+ years of experience in customer success or account management
• Proven track record of driving customer retention and growth

TRAVEL REQUIRED:

• Travel required up to 4 times per year

ORGANIZATIONAL VALUES:

• Transparency
• Leadership through Influence
• Integrity and Respect
• Teamwork
• Innovative Thinking
• Personal Growth

Salary range $75,000-$85,000 per year (DOE), $75/month cell phone allowance, and the following benefits:

• Hybrid work schedule (work-in-office required, minimum two days per week)
• 401k w/company match
• Medical/Dental/Vision
• Free gym membership
• Education Reimbursement
• Day Care Flexible Spending Account
• Parental/Family Leave w/transition back to work
• PTO and Paid Holidays
• And more...

Audigy is an Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. https://gn.wd3.myworkdayjobs.com/AudigyCareers

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