Cloud Operations Manager
Motiva Enterprises LLC

Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the world's second-largest lubricants plant, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.

Position Overview:

As the Cloud Operations Manager, you will report directly to the Director of IT Infrastructure and Operations. You'll be entrusted with maintaining the optimal performance and reliability of our cloud computing systems. This pivotal role encompasses optimizing cloud infrastructure for peak uptime and efficiency, formulating robust data security protocols, seamlessly collaborating with the Enterprise Architecture team, and providing comprehensive technical guidance.

This is an in-office role located in Downtown Houston, TX. The position operates on a 9/80 schedule, where employees work eight 9-hour days and one 8-hour day over a two-week period, resulting in one day off every other week. The specific schedule will be provided upon hire.

Responsibilities:

• Provide operational support for Cloud Services, including Azure/AWS Hosting, Cloud Disaster Recovery, and Remote Operations Services.
  
• Serve as an expert on operational performance and devise innovative improvement strategies.
  
• Define and implement automation processes for cloud operations, including DevOps/system configuration tools.
  
• Build and maintain cloud operations procedures and policies, define Key Performance Indicators, and enhance security policies.
  
• Manage customer-facing functions for Cloud Operations, ensuring excellent customer satisfaction.
  
• Lead and identify key players within the team.
  
• Manage relationships with Cloud Hosting/3rd party providers.
  
• Work with Cloud teams to build/use automation tools for efficient cloud operations.
  
• Define, establish, and report Key Performance Indicators to monitor operational service health.
  
• Conduct System Outage and System Impact Analysis, implement corrections to prevent reoccurrence.
  
• Develop, communicate, and enforce IT policies, procedures, and process improvements.
  

Experience and Qualifications:

Basic Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field. Alternatively, a minimum of 7 years of hands-on experience in Cloud Operations can be substituted for education.
  
• 3+ years of system engineering work in an Azure/AWS environment with development/scripting responsibilities (infrastructure as code)
  
• Demonstrated leadership experience with at least 5 years in a managerial or team lead role
  
• Proficiency in Microsoft Office suite and Windows environment experience
  

Preferred Qualifications:

• Expert technical troubleshooting skills and/or the ability to implement processes and controls to find root cause.
  
• Prior experience with a broad set of information systems and technology infrastructures, including network, database, and customer facing systems, data center operations, proven large-scale operations expertise and managing IT vendors.
  
• Prior experience with building, managing, operating technology infrastructures in AWS including supporting applications built in the cloud and migrating applications into the public cloud.
  
• Application of appropriate information security and regulatory or statutory compliance, including SOC, GDPR.
  
• Success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility.
  
• Practical experience in developing and implementing a high-performing ITSM environment and knowledge of ITSM best practices.
  
• Demonstrated ability to develop and execute a resource plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and motivated.
  
• Deliver effective service management through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality-of-service delivery to external clients.
  
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts.
  
• Demonstrated ability for planning, tracking, and analyzing progress on all aspects of technical projects.
  

We reserve the right to amend or withdraw Motiva jobs at any time, including prior to the closing date. Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or grade.

Applicants for regular U.S. positions must be authorized to work in the United States for Motiva Enterprises LLC without the need for sponsorship of an immigration authorization or visa (for example, TN, H-1B, or other employment-based immigration authorization or visa).

Motiva participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information, or other protected status under federal, state, or local laws.

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