Customer Care Specialist
Computershare

JOB DESCRIPTION

Location: Hybrid - Louisville, KY

Next Start Date: 8th January

Compensation: $20 an hour, plus monthly performance bonuses

A role you will love

As a Customer Care Specialist, you are the face of Computershare and will use your problem solving and exceptional customer service skills to deliver a great experience for our customers - who are shareholders of some of the largest brands in the world.

• Flexible working. In this role you will train and work remotely until early 2024, after which you will move to a hybrid model in our downtown Louisville office. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
• Performance based bonus and internal recognition platform with instant awards for work done well
• Opportunities to grow your career. Dedicated learning platform giving you free access to training and qualifications in everything from excel, problem solving and effective communication, helping you to progress your long-term career

Training Schedule

To prepare you with all the knowledge you will need, you'll spend the first 5 weeks of your career learning about our products and services, as well as how to navigate our systems. Training is held Monday through Friday from 8:30am to 5:00pm and dependability is critical during this time. Our training is robust because the needs of our customers can be complex, so attention to detail is key. If you have experience with complex transactions, even better.

Following training you'll be given the opportunity to choose a Monday through Friday schedule between the hours of 8:00am and 8:00pm based on performance and availability. From there you'll become an expert in providing customer support and responding to incoming inquiries while you continue to grow at Computershare.

What you will bring to the role

• Mastery of multi-tasking: Typical tasks involve account research, functions on screen, and remaining engaged with the shareholder/caller
• Empathy and Patience: Some callers maybe transferring shares due to a loss in the family, so patience and understanding are essential
• Numeric Reasoning: Ability to confidently and accurately communicate large numbers (#, value of shares) and perform simple calculations
• Experience: Previous experience in financial services or a role requiring complex transactions is preferred
• Administration: Microsoft Office, Outlook, Excel, Word
• Technology: Strong ability to use technology - dual monitors, navigate multiple screens, and basic trouble shooting

Rewards designed for you

• Compensation. The base pay range for this role is $20 an hour
• Free Parking. Free parking close to our downtown location
• Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.
• Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care, and commuter.
• Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
• Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution as well.
• Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel values, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

This job has expired.