Customer Engineer - II
Ricoh USA

Boston, Massachusetts


A Customer Engineer II is responsible for the planning, testing, implementation, and documentation of small to large projects and deployments for new and existing customer base. This position is ideal for a hands-on, well rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for projects, systems analysis, systems design, systems implementation, and systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, and have solid problem solving/trouble-shooting abilities.


  • Designing, implementing, and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
  • Designing, implementing, and trouble-shooting multi-site Active Directory 2008/2012/2016/2019 environments.
  • Designing, implementing, and trouble-shooting Microsoft Exchange 2010/2013/2016 environments.
  • Designing, implementing, and trouble-shooting multi-site WAN environments.
  • Designing, implementing, and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
  • Designing, implementing and troubleshooting virtualization environments
  • Proven customer facing field experience.
  • Designing, implementing and troubleshooting backup solutions both on-site and remote
  • Designing, implementing and troubleshooting storage area networks
  • Designing, Implementing and troubleshooting Cloud solutions to include O365, M365, and Azure

QUALIFICATIONS (Education, Experience and Certifications)

  • Bachelor's degree in Information Technology or equivalent experience
  • MCSE, MCSA, MCITP:Server Administrator, MCITP:Enterprise Administrator or equivalent hands on experience.
  • Minimum of 4 years related hands-on work experience.
  • Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
  • CCNA or equivalent hands-on experience
  • CCNP or equivalent hands-on experience
  • Apple computer hands-on experience
  • VCP or equivalent hands-on experience
  • Willingness to work evenings and weekends on occasion.
  • Willingness to travel within and outside the region
  • Managed Services experience is a plus
  • Proficient with Microsoft Active Directory 2008/2012/2016/2019 and Microsoft Exchange 2010/2013/2016.
  • Proficient with the Microsoft Windows operating system (2008/2016/2019/XP/7/10).
  • Proficient with the Microsoft Office Suite of products (2003/2010/2013/2016).
  • Proficient with Cisco, SonicWall, Meraki, and Ubiquity router, firewall, switch, and access point configuration and management.
  • Proficient with On-Premise Exchange to O365/M365 migrations
  • Extensive knowledge of MPLS, BGP, and OSPF.
  • Expertise in routing and switching technology and terminology as well as the OSI model and how it applies to telecommunications.

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.

*By subscribing, you agree to our Terms and Privacy Policy.

More Manufacturing and Production jobs

Novelis Corporation
Oswego, New York
Posted 4 minutes ago
Irvine, California
Posted 3 minutes ago
Dallas, Texas
Posted 1 minute ago
View Manufacturing and Production jobs »

New post from our employment blog

How Can I Get Hired Quickly? Everything You Need to Know

Many Americans have been continuously out of a job since the pandemic has begun. While not every person may be actively looking for a job, tha...

Read blog post
Share this inclusion job with the community

Click a community link below, and then social share the Customer Engineer - II job.

Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo