Customer Service Representative
NDX, LLC

Fenton, Missouri


Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Customer Service Representative.


The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

 

Primary Responsibilities and Essential Functions of the Position:

  • Answer phones in a timely manner while displaying appropriate phone etiquette
  • Promptly relay issues and concerns to appropriate area
  • Be courteous and treat external as well as internal customers with respect
  • Organize work area for highest function and efficiency
  • Ability to effectively use lab management software address customer needs
  • All other duties as assigned
  • Assist with training new hires on call handling protocol and lab management software
 

Skills and Abilities Required: 
  • Must be able to fluently read, write, speak and understand English (copy from 1)
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Verbally communicate via telephone-maintaining a positive demeanor
  • Verbally communicate with all levels of staff-maintaining a positive attitude
  • Takes initiative
  • Exemplify the Keller core values
  • Excellent listening Skills
  • Attention to detail and accuracy
 

Minimum Education and Experience Required: 
  • Required: High school diploma or GED equivalent
  • Preferred: Minimum 12 months experience in a customer service/call center role
  • MS Office Skills (Outlook, Word, Excel)
 

Competencies:
  • Strong Communication Skills
  • Customer Focus
  • Problem Solving
  • Decision Quality
  • Willingness to Learn
  • Productive Work Habits
 

            Hazardous Materials or Equipment Used:
  • General Office Equipment
 

            Physical Requirements:
  • Perform tasks at multiple workstations-standing and sitting for extended periods of time
  • Push, pull, lift, and/or carry up to 25 pounds






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