Customer Service Specialist
The GN Group

Chicago, Illinois

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Customer Service Specialist

Are you looking to work with a company that is passionate about the hearing care industry? If yes, then look no further!

Customer Service Specialist primary goal is to build relationships with the Beltone Network through providing daily customer service functions. Responsible for managing customer and patient issues in a timely and responsive manner.

Customer Service Specialist is dedicated to providing information that we learn through our daily activities to the rest of the organization. It is our goal to improve the partnership internally as well as externally with the Network.


  • To build and maintain dispenser relationships daily within a single point of contact environment.
  • Keeping a 20 second answer speed on network phone calls, 100% entry of daily contacts in the Access database, and keeping the abandoned call rate under 2%.
  • Assures Beltone's knowledge of customer expectations are defined and met.
  • Collaborates with Regional Sales Managers, Vice President of Sales, and Sales Directors to deliver expectations of customers and Beltone.
  • Initiates new processes to improve effectiveness in meeting customers' expectations and in operating efficiently as a team.
  • Handle customer telephone calls, faxes, and cancellations.
  • Provide timely, verbal and written communication to Hearing Care Practitioners regarding the status of orders, repairs, remakes, and other questions.
  • Verifies information such as warranty status changes and Loss Stolen & Damage applications.
  • Interact with manufacturing and other departments to maintain current on company policies.
  • Utilize the Navision system to query reports to provide information to internal and external clients.
  • Serve as an inside sales representative for promotions and special offers.
Minimum Qualifications
  • High School Diploma
  • Minimum of 2 years of customer experience or business to business experience
  • To effectively handle multiple tasks.

Preferred Qualifications
  • Experience with Excel, Word, Navision, Sales Force, call management systems, online ordering systems, and internet.
  • Broad understanding of all aspects of a manufacturing and service organization.
  • Ability to work independently and take initiative, anticipating and resolving problems

Join us!

Beltone hires those who are passionate about the hearing care industry and dedicated to making a difference. Join the Beltone Team today and see the unlimited possibilities.



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