Customer Specialist
Carlisle Construction Materials

Carlisle Construction Materials (CCM), is a global leader in the building materials industry. We've been around since 1917. In just the past six years, our company has grown by nearly 70%.

If you love a good challenge, you'll fit right in.

We are looking for a Customer Service - Inside Sales Rep to join our Gripnail team in Providence, RI

This position is responsible for managing the customer order process from initial customer request for pricing and presentation of the pricing quote through receipt of the customer service order and entry into the order management system (SAP). This position will also act as a conduit between customer and the functional groups on any changes to product or shipping schedule prior to customer receipt of product.

Job Responsibilities:

* Handles all customer service requests, managing customer orders from placement through shipment, providing accurate lead times and verifying prices, credit memos, and return merchandize authorization (RMA).
* Assist the Sales Team in communication with customers for quote request/follow up, sample/literature requests and various administrative tasks.
* Manages and documents customer issues and act as a primary point of contact for resolution.
* Assist in the implementation process of SAP in the customer service transaction codes of the ERP system.
* Determine customer requirements and expectations and prepare and present quote to customer in a timely manner.
* Maintains a network of appropriate contacts within the various Departments, such as Shipping, Purchasing, Production, etc. as well as external venders.
* Identifies opportunities to benefit the customer and the company.
* Responsible for relaying phone/email correspondence from customers to the appropriate territory representative.

Hourly Rate: $27.00

Employees also enjoy some of these great benefits!

Time off -- Hard work should be rewarded. You'll receive paid vacation and a generous amount of paid holidays.

Healthcare -- We offer multiple options. Choose the one that fits your lifestyle. CCM picks up a generous amount of the cost.

Retirement Fund -- Save for your retirement with a traditional or Roth 401k. We'll match a portion of your contribution starting on your first day of work.

Training -- We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.

Tuition Reimbursement -- Ready to get the degree? We can help with the tuition.

Idea Teams -- You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation.

Unlimited Coffee -- Caffeine fuels some of the best ideas

"People who think like you do and people who don't make up the best teams."

* High School Diploma/GED equivalent strongly preferred
* Strong problem-solving skills and time management skills.
* Effective written and verbal communication skills.
* Proficient in the use of Excel, Word, Microsoft Office and CRM software.
* Experience with order entry management system (SAGE) - Experience with SAP order entry is preferred.
* Strong interpersonal skills
* Ability to complete assigned tasks under strict deadlines
* Reliable means of transportation required
* Must be able to pass a pre-employment background check, drug screening, education verification (if applicable), reference check, and physical abilities test (PAT).

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled