Default Control & Audit Analyst
Flagstar Bank FSB

Job Summary
The Default Call Center Business Analyst ensures that all Default Servicing call centers, as well as third-party servicers supporting the Bank, meet contractual obligations, investor guidelines, regulatory and legal requirements and follow generally accepted servicing practices. Also ensures Default call center processes are completed within GSE and insurer timeframes while meeting all regulatory and compliance requirements in an effort to decrease compensatory fees. This role requires in depth knowledge of Default call center operations and processes, and all associated investor and regulatory guidelines. Further, this position requires interaction with vendor personnel and management, Flagstar personnel and management, mortgagors, regulators, investors, insurers and attorneys.

Job Responsibilities:

• Responsible for understanding and, as required, evaluating and analyzing loan level issues associated with underlying process(es) to ensure compliance with/adherence to applicable contractual obligations, investor guidelines, regulatory and legal requirements, and Default Servicing Vendor standards.
• Supporting the representation of Default call centers, owns responses and responsiveness to internal risk partners (quality control, risk, compliance, and internal audit), internal business partners (e.g. Customer Engagement Center), external partners (investors/insurers), and other partners (e.g. MSR owners)
• Understand, manage, and where applicable, perform necessary primary work associated within Functional Area when it cannot be performed by business unit leadership and in accordance to active business review request.
• Staying abreast of all Default call center regulatory, state, and investor/insurer requirements impacting default oversight operations.
• Supporting the management and continued enhancement of Default Communications Center testing plans, standards, and policies and procedures for compliance with regulatory, investor/insurer requirements.
• Demonstrates a high level of creativity and critical thinking to address problems decisively and develop effective solutions. Reinforces culture of shared ownership and accountability for results.
• Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation.
• Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• Reliable Home High Speed Internet required
• HS Diploma, GED or Foreign Equivalent required
• Bachelor's Degree in Business, Finance, or related or 3 Years of Comparable Work Experience required
• 3 + years of experience in banking, financial services, and/or default servicing
• 2+ years of experience with servicing systems, including MSP/BKFS templates, and Dialer Systems (Noble/Alvaria)
• Broad exposure to CFPB, OCC, and investor/insurer requirements
• -2+ years of vendor management experience in Default Servicing (strong preference)
• Strong problem solving & strategic thinking skills with the ability to identify problems and recommend solutions
• Exceptional written and oral communication including facilitation & summarization skills to drive action and results
• Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation
• Ability to work with, lead and consult with all levels in the organization up to and including executives
• Have an innate ability to understand very complex processes and systems, immediately and intuitively understanding how they work and how they can be improved
• Adjusts positively to quickly-changing priorities and shifting goals
• Ability to interact professionally with a diverse group: executives, managers, vendors, and investors
• Strong ability to work with a sense of urgency in a fast pace environment

Internal Use Only: H-hourly

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