Digital Platform Operations Manager
The Judge Group Inc.

Philadelphia, Pennsylvania

This job has expired.


Location: REMOTE
Description: *W2 Applicants Only - Cannot Support C2C*

Our client is searching for a Digital Platform Operations Manager to join a growing Digital Strategy & Operations team as the platform operations and delivery services manager (content studio, marketing automation & field digital) for select brands. In addition to managing the successful and timely delivery with high quality, he/she will manage and prioritize demand (in partnership with the service provider) and instill measurable enhancements and improvements related to execution of digital marketing tactics across brands and franchises.

Responsibilities

• Manage assigned franchise / therapeutic area digital production and campaign management operations activities and processes with the partnership of franchise mapped service providers

• Ensure the timely, high quality, and cost-effective execution of digital marketing tactics (e.g. websites, email marketing, field digital assets, etc.) per campaign and business objectives

• Ensure SLAs for the projects they are leading are met

• Ensure that tagging for all non-paid media digital assets are setup correctly, completely and in alignment with brand goals / objectives

• Lead relevant forums with internal and external stakeholders to discuss status and ensure projects stay on track by capturing & resolving all risks

• Manage tactics within and across channels to ensure seamless customer experience

• Partner with internal stakeholders (DSAA, IT, Regulatory, Privacy etc.) and external partners to pull through digital data capture standardization, consent, content tagging etc.

• Partner with relevant stakeholders to resolve risks / issues and prioritize US PH platform/ services enhancements

• Support creation of and maintenance of Digital Ops SOPs, tools, and templates within the a Digital Operations Ways of Working

• Participate in digital governance across digital services and help prioritize tactics with marketing service providers to drive quality and timely delivery

Required Qualifications

• Bachelor's Degree with minimum of 8 Years of business experience including 5 years of digital project management or operations experience with expertise in digital production (e.g. web development) and campaign management activities in Pharmaceuticals industry

• Deep understanding of digital marketing tactics (e.g. websites, email, paid media, social media, SEO, mobile apps, etc.) and the technology platforms that enable them

• Experience working with digital marketing technologies such as marketing automation (SFMC, Adobe Campaign), web content management systems (Drupal, AEM, etc.) and Field Digital (Veeva)

• Strong written and verbal communication skills, including proven ability to communicate with technical and non-technical audiences alike

• Robust analytical skills to evaluate operational performance and identify efficiencies or areas of improvement

• Excellent project, program, and portfolio management skills in a digital domain, with attention to detail, sense of urgency, and a solution-oriented mindset

• Skilled relationship-builder and cross-functional collaborator, able to manage priorities and drive results across a broad set of internal and external stakeholders

• Pharma/biotech experience, either in-house or via agency/service provider experience preferred

Contact: nlock@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.
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