Director, Compliance Services - Registration
Wheels

Job Description:

OVERVIEW

This position will become the enterprise-wide process owner for the Registration RegEx team that oversees the management of new plates and state changes. This position will lead and direct several departments within the Registration function across the new Wheels enterprise including RegEx teams in Illinois and Georgia and outlier teams. This role includes end to end process ownership including managing the execution within the supply chain and the vendor performance. One of the added complexities of this role is monitoring changing jurisdictional requirements and laws in the Registration scope and being able to communicate these changes internally and externally. Through multiple direct reports, this leader will provide world class customer service and technical expertise to Wheels clients and create meaningful relationships with high performing vendors that contribute to Wheels corporate goals and objectives. This highly visible leadership position will partner with other senior management to create a vision and set strategies for the RegEx process that will ensure ongoing growth and opportunity for Wheels and its associates.

Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Develop and implement the strategic direction for the RegEx process. Ensue strategy is aligned with the company's overall goals and strategic direction.
• Develop organizational strategies to drive needed improvements in Responsiveness, Quality and Efficiency, and continually analyze the end-to-end process seeking opportunities to improve client satisfaction.
• While not directly responsible for Procurement or Vendor Management, this role will work closely with both departments to develop vendor management service strategies for these areas. This role will participate in supplier business reviews and will partner with suppliers as needed, to drive needed quality and operational improvements.
• Establish and maintain strategic relationships with all jurisdictions (DMV's), AAMVA, outsourced registration and transportation vendors. Support contract negotiations based upon contract renewal dates and business priorities. Maintain continual focus on optimizing Wheels income from vendor partnerships by monitoring shifts in volume, change in market share, client utilization, network coverage and competitive pricing. Manage escalated performance issues impacting these functional areas. Partner with Wheels departments to ensure appropriate levels of support and responsiveness for our clients. Interact with clients and prospects as a subject matter expert who can articulate the organization's capabilities and measurable results, as well as the unwavering commitment to excellent service. Participate in technology and organizational initiatives to ensure alignment with clients' expectations and improvement of the customer service experience.
• Maintain and foster a highly collaborative culture that exists at Wheels and drive a spirit of accountability, continuous improvement, and high quality. Use technology and best practices methodologies to streamline work processes and improve overall quality and productivity. Drive continuous improvement through above departments.
• Identify specific, measurable performance standards that can be monitored and reported effectively to both internal and external stakeholders as appropriate. Contribute to the financial success of the business through effective budget/financial management. Oversee the preparation of monthly, quarterly, and annual department operating reports.
• Track, measure and analyze performance for all departments and develop metrics/analytics that establish the effectiveness of operations.
• Stay current on emerging trends and proactively identify new opportunities that have a favorable impact on Wheels and our clients.

LEADERSHIP RESPONSIBILITIES

• Drive high performance team through effective leadership. Develop employees to optimize contributions and build future leaders. Maintain a positive, productive quality-centric culture that creates awareness and transparency to service failures to generate meaningful and sustainable service improvements. Develop a positive work environment through creative, sustainable programs that encourage employee participation, promote individual growth and development, and minimize turnover.
• Hire, develop and retain staff.

COMPETENCIES

• Proven people leadership skills and the ability to build and manage a team of professionals. Ability to motivate and drive high performance.
• Previous experience managing supply chains and vendor performance.
• Knowledge of process improvement methodologies with experience in delivering measurable results. Experience with LEAN and Sigma methodologies.
• Strong presentation skills and client exposure.
• Exceptional interpersonal and the ability to influence across the organization.
• Strong change management experience, with a demonstrated ability to maintain service excellence during periods of significant operational transition.
• Results focused with an unwavering commitment to clients and employees.
• Proven ability to build strong relationships across business units at the executive, peer, and subordinate level.
• Ability to think strategically, multi-task, and develop strategic business plans.
• Strong analytical and financial/budget management skills.
• Some travel required, including international.
• Valid passport required.

EDUCATION AND EXPERIENCE

• BA or BS degree required preferably in Operations management. Advanced degree a plus.
• Minimum 10 years of business-to-business experience and driving process/systems improvements.
• Fleet management experience as plus
• Minimum of 7 years of leadership experience and in progressively responsible positions.

JOB SPECIFICATIONS, PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: This position is in Alpharetta, GA or Des Plaines, IL and operates in a professional office environment.

Position Type/Standard Schedule: This is a Full-time position and hours of work are Monday through Friday; 8:30 a.m. to 5 p.m.

Travel: Occasional travel (less than 10%) is expected for this position to visit with client.

Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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