Driver Document Administrator
Wheels

Job Description:

SUMMARY

Retrieve data from internal software applications, receive requests via phone and e-mail, input received requests to systems, and process output of documents as requested via mail or electronic methods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Verify output matches requested input; check for special client instructions; update status report; report discrepancies to IT or appropriate contact
• Assemble documents in document holder
• Prepare mail based on specific instructions (electronic, Fax, USPS, FedEx, UPS); Update message file data to internal systems
• Follow standard processes for returned mail
• Respond to direct client requests via written or verbal communication
• Process all new client mailings related to maintenance passports and insurance cards
• Communicate with internal departments relating to new clients and special instructions
• Utilize Checkmate application to bill manual states and Canada
• Engage in frequent internal and external customer contact (Driver Services, Client Services, VOTR, brokers, Fleets, DMVs)
• Staff the Passport/Insurance line and answer questions from Driver Services, Client Services, and Account Transitions
• Ensure critical time deadlines are met; execute turnaround times
• Work overtime as required to meet client deadlines
• Work with Canadian associates regarding the mailing of Canadian insurance cards (PINKS)
• Manage Intent to Suspend and Suspension notices related to insurance coverage issues according to departmental guidelines.
• Update client profiles related to Certificates of Insurance. If on the card program, print and send cards to drivers according to profile requirements.
• Other duties as assigned

QUALIFICATIONS

• Demonstrates strong customer service skills
• Ability to use a PC, Fax machine, copier and calculator

• Ability to create and manage mail merges within Word
• Ability to execute data sorts and searches in Microsoft Excel
• Investigate and resolve problems
• Accurately enter information on-line
• Organize work to allow handling of multiple priorities
• Ability to work in a high production environment under occasional stress conditions due to client deadlines

EDUCATION and/or EXPERIENCE

• Associate degree with emphasis in business, or 2 years related experience
• Familiarity with windows based PC applications

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Employee is required to speak, hear and see, and to use hands and fingers for computer keyboard and sorting through printed materials, assembling mailings and using telephone.
• Additional assistance may be requested to lift boxes weighing up to 30 lbs.

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EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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