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Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU's Impact 2025, the division aligns IT resources with University and unit strategic goals and operational plans, providing service in the spirit of "One DU".
Position Summary
Reporting to the Manager of the IT Help Center, this position is responsible for overseeing tiered support at the Help Center during afternoons, evenings, and weekends and ensuring quality customer service and accurate technical resolutions. This includes hands-on client assistance as well as supervision of part-time staff. Additionally, this position will train and mentor staff, ensure excellent customer service for individuals needing assistance, and communicate regularly with the IT Help Center Manager regarding any escalated hardware/software issues. In conjunction with the Help Center Manager, this position will respond to customer surveys and audit Help Center tickets for quality assurance and training purposes. This position will also manage the printers in the Anderson Academic Commons, ensuring that they are current and in good working order.
Essential Functions
Knowledge, Skills, and Abilities
Required Qualifications
Preferred Qualifications
Working Environment
Physical Activities
Work Schedule
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) November 11, 2022.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 9.
Salary Range:
The salary range for this position is $52,000-$60,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
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