Expert Witness Analyst - US
RELX

Dayton, Ohio

This job has expired.


Responsibilities:

  • Conduct research required and provide information obtained by using internal and external resources.
  • Actively manage life cycle of Expert Witness Search requests.
  • Deliver clear, concise, accurate, timely and thorough communication to internal and external customers.
  • Apply established standards to the order management process to effectively meet departmental objectives.
  • Act as an advocate for the customer in reporting feedback and resolving issues.
  • Work effectively and cooperatively in a team environment and collaborate across the organization.
  • Multi-task to maintain efficiency.

Education or equivalent experience:
  • Juris Doctorate or Paralegal Degree (with substantial legal research training and/or experience)
  • Equivalent degree/experience will also be taken into consideration

Qualifications:
  • Customer service relationship building in all customer contacts.
  • Strong PC skills, including working knowledge of Windows operating systems, Microsoft Office, multiple internet browsers as well as basic troubleshooting steps
  • Typing skills - minimum 40 wpm.
  • Lexis Advance and Lexis + product experience a plus.
  • Commitment to providing resolution to customer issues on the first pass.
  • Strong communication skills both written as well as verbal.
  • Strong business acumen to understand the impact of decisions on the customer base as measured by the Net Promoter Score performance.
  • As this position is home-based, a strong internet connection (minimum of 25 Mbps download speed/3 Mbps upload speed) and quiet working space are required

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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