Facility Support Business Lead
Meta

Meta is seeking a Facility Support Business Lead to join our Data Center Facility Operations (FacOps) team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Facility Support Business Lead oversees the business functions of the facility operations teams. The position's main functions are to provide vendor and supplier management, manage the campus facility operations' budget, support business improvement processes and assessments, support compliance programs and implement business directives. This role serves as a campus leader by driving a strong team culture in alignment with Meta's values and by assisting local leadership in monitoring and managing organizational health. The ideal candidate will possess data+ center, corporate real-estate, or other critical infrastructure industry experience overseeing the management of third-party contracts and resources for maintenance and operations.

Facility Support Business Lead Responsibilities:

• Plan, develop, and administer the facility operating budget
• Provide vendor management support including budget execution, routine business reviews, contractor provisioning, financial and invoice management and ensuring work quality meets expectations.
• Oversee a contracted technician workforce whose scope includes rack delivery, set-level and contain of racks, facility maintenance and operational monitoring of the campus thereby ensuring safe operations within agreed upon SLAs.
• Provide property management oversight including the quality delivery of data center campus housekeeping, landscaping and site maintenance services.
• Manage contingent workforce providing oversight and direction on delivering duties assigned to them.
• Report directly to the Data Center Campus Facility Director (DCCFD) providing oversight and direction on support functions affecting physical infrastructure required throughout the campus.
• Support and advise the implementation of business and operational standards to ensure compliance with policies, regulations, and performance criteria.
• Liaise with external regulatory agencies, company insurance agents, and third-party consultants
• Support, consult and advise campus facility team on matters of operational excellence and organizational health
• Develop, coach and mentor partners and peers and support onboarding programs
• Develop cross-functional relationships with all onsite teams to improve and enhance operations
• Develop reports utilizing data and metrics for campus budgets, vendor management and organizational health for local leadership teams.

Minimum Qualifications:

• 8+ years experience working in large scale facilities or critical infrastructure management
• 3+ years experience managing people or contracted services
• Experience in budget development and management
• Experience in vendor and contract management
• Experience communicating and presenting complex material effectively
• Experience in cross functional, collaborative environments
• Experience with complex problem identification and resolution techniques including causal analysis.
• Proven time management, organization, and prioritization skills

Preferred Qualifications:

• Experience in facilities operations support functions
• Excellent customer service recognition from multiple customers
• Experience with data center industry or critical infrastructure
• Experience in project management