Field Technician
BC Forward

Field Technician
BCforward is seeking a highly motivated and experienced IT Field Technical Support at New York, NY

Title: IT Field Technical Support
Expected contract duration: 3 Month's contract to Hire
Location: New York, NY

Job Description:
Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Understanding of SLA. Wipe drives with proper chain of custody. Basic inventory management and chain of custody. (HP products primarily used on site). Proven ability to resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.). Some weekend work, OT, and travel may be necessary. Reliable transportation is a must. Candidates should possess the ability to schedule their own appointments with the customer via email, IM or phone or work in tandem with a dedicated scheduling staff/task assigner. Ability to maintain appointments/customer contact is required. Ability to work within process and adhere to process.

A successful candidate takes complete ownership of issues and their assigned tickets by carrying out problem analysis to implement fixes and computer installations with the aim of restoring service to the customer as soon as possible within set strict process guidelines; escalating incidents to other support teams both direct and indirect to include leads, any available scheduling staff, and management where necessary as well as performing end to end scheduling operations for tickets assigned directly to them.

Must accurately record, update and document requests using the IT service desk system (Service Now).

Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Must possess excellent verbal communication skills. A successful candidate can communicate effectively with technical and non-technical colleagues at all levels in the organization in a professional manner. Client Site Services IT Support staff works in a very dynamic, fast-paced environment which provides services over the phone, through e-mail, and primarily in person (90% Primary function will be deskside visits to the customer location)

Qualifiers:
1. Companies or industries preferred candidates have previous experience in - Any Enterprise IT Support environment
2. Top 3 technical skills: Desktop Computer Refresh, Desktop Moves, Software break/fix
3. Top 3 soft skills - Excellent customer service, excellent communication, ability to work in a fast-paced environment and learn quickly
4. Interview Process - phone interview, 2nd interview in person.
5. Clearances need for this role or citizenship - US Citizen required, no clearance needed, background and drug testing required.

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 186603 when responding to this ad.

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