Full-Time or Part -Time Concierge - 18/hour
Beacon Hill Staffing Group, LLC

Overview of Job Description

North American Properties, Ltd. is seeking highly motivated, innovative, energetic, and organized Concierge Representatives to join the concierge team. Full-time and Part-time positions available.

The Concierge is the main host for all guests (visitors) and customers (tenants) at and plays a vital role in daily customer service operations. The Concierge is responsible for providing exceptional customer service in various scenarios, always exceeding guest expectations and enlivening the guest experience, ensuring that guests have a memorable stay on property and return time and time again.

Duties and Responsibilities

• Act in accordance with the organization's policies, goals, objectives, and core values.
• Provide information and resources by identifying and clarifying guest needs and desires related to town of Huntersville.
• Answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, manage and screening messages.
• Provide services requested by acting as an intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations, and the like.
• Anticipate services are required by ascertaining guests' mood and style, identifying options before being asked; develop itineraries.
• Continuously develop knowledge of and build relationships with Birkdale Village vendors and retailers, as well as an in-depth understanding of the Huntersville area. Participates in educational opportunities, maintaining personal networks.
• Able to perform the skills of a Concierge while being a mobile presence on the property.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assist with the execution of Property events. Being the go-to person for event vendors during the event.

Qualifications and Requirements

• Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet.
• Must enjoy serving people and do so with enthusiasm and professionalism.
• Excellent computer skills in Microsoft Office.
• Basic ability to write and send professional emails.
• Superb verbal and written communication skills.
• Organized, detail-oriented, self-starter, able to work independently and as part of a group.
• Expert researching skills, including print and electronic.
• Proactive, approachable, and solution focused.
• Must be able to work in a fast-paced environment.
• Must be open to change and able to adapt quickly to new directives.
• Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action-Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability.
• Must uphold uniform and cleanliness standards.
• Evening and weekend shifts are required.
• Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.
• Must be 21 years of age or older.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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