Helpdesk Support Specialist - $27/hr-$35/hr - DC
Beacon Hill Staffing Group, LLC

Our client, a healthcare research organization in Washington, DC, is seeking a temporary Helpdesk Support Specialist to support their busy office!

About You:

• 2+ years of helpdesk and ops coordination experience is required.
• A Bachelor's Degree is required.
• Highly proficient in MS Office Products; ZenDesk experience is a plus.
• Experience using Salesforce, CRM, and other Customer Service systems is strongly preferred.
• Professional, tech savvy, and detail-oriented with exceptional customer service, multitasking, and oral/written communication skills.
• Ability to be 100% on-site at the Washington, DC location.

The Job:

• Respond to and/or triage internal and external inquiries (ZenDesk tickets and Helpdesk calls) promptly.
• Assist applicants, awardees, reviewers, and other external stakeholders in navigating the online portal.
• Answer inquiries related to Salesforce.
• Troubleshoot various issues in Salesforce.
• Manage permissions and end-user access; perform data archiving.
• Complete additional tasks and provide support as needed.

This is a temporary position that pays $27/hr-$35/hr (DOE) and is slated to last for around 6 months. This an excellent opportunity for tech savvy and customer service-oriented professionals with helpdesk and ops coordination experience. If this sounds like you, please apply today with your Microsoft Word resume!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)