INSTRUCTOR COORDINATOR
American Cybersystems, Inc.

Syracuse, New York

This job has expired.


INSTRUCTOR COORDINATOR
Monday - Friday; 8:00 AM - 4:45 PM

Pay Rate: $19.00/hour for this contract to hire, possible
direct hire opportunity

In office 5 days/week during training; hybrid schedule available post-training (3 days in office/2 days remote, days determined by manager)
Syracuse opportunity


DUTIES:

  • Audits class / instructor schedule input for accuracy.
  • Monitors receipt of class records as required.
  • Drafts and sends routine communication to instructors.
  • Provides phone support to instructors for common A/V troubleshooting. Receives classroom facility maintenance & supply requests and communicates with appropriate staff for resolution.
  • Processes product orders in Salesforce for DDC products, teaching materials, and classroom supplies.
  • Coordinates completion of instructor development courses and continuing education courses.
  • Supports instructor monitoring schedule.
  • Reviews instructor teaching history for minimum requirements.
  • Processes student class completions (classroom and online) across multiple state programs.
  • Answers telephones in call center environment from multiple calling queues. Handles escalated calls as needed/appropriate.
REQUIREMENTS:
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite
  • Call Center experience preferred
  • Associate's degree preferred and at least 2 years of relevant experience in an administrative coordinator type of role. In lieu of Associate's degree, high school diploma and at least 4 years of relevant experience.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.


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