IT Help Desk Support
Gdh Consulting, Inc.

About our Client:
Our Client is on the cutting-edge of technology and infrastructure installation and has been since 1930. They are a Cisco Gold Certified Partner and committed to the exceptional service and forward thinking that lets them provide leading technologies to meet diverse, Fortune 100, client needs.
Who are we seeking:
We're in search of an IT Help Desk Support role in the Northwest Arkansas. In this vital role, you will be instrumental in resolving computer-related issues, ensuring the seamless operation of technological processes within our workplace. This position offers the unique opportunity to become an integral member of a team that places a high value on mutual support and the collective contribution of each individual.
We are on the lookout for candidates who are not only passionate about learning and possess a natural knack for technology but also exhibit strong interpersonal skills and a readiness to address and solve problems as they arise. Prior experience in troubleshooting computer issues or being recognized as a source of tech-related advice among your peers would be highly regarded. While a background in computer science or related certifications is advantageous, it is not a prerequisite for this role. Familiarity with SQL, though not mandatory, would be considered a favorable addition to your application.
Baseline Requirements:

• Demonstrated experience in a customer support environment, ideally lasting from 6 months to 2 years
• Adaptability to diverse work schedules with short lead times
• Exceptional verbal communication skills
• Meticulous in maintaining precise records on support tickets
• Proficient organizational skills for efficiently handling Help Desk tasks
• Aptitude for identifying and solving fundamental computer technical issues
• Basic understanding of Active Directory and its functionalities
• Basic networking knowledge, including understanding what an IP is and how to find it

JOB REQUIREMENTS:

• A strong background in customer service
• Proactive problem-solving skills
• Advantageous to have technology-related certifications

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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