The IT Infrastructure Engineer is a member of our SOC team and functions as an internal supporting role to both internal and external customers in a fast-paced client focused environment. This role will also support the internal IT service desk as a Tier-3 SME.
The position requires a detail oriented, customer friendly individual, who understands deadlines, proper planning, documentation, and ensuring tasks are completed in a timely fashion.
Experience programming in Ruby, Python, or similar language is required, as this role handles automating configurations and tasks. This position develops and maintains the configuration management program for the SaaS (Software as a Service) and corporate environments using Puppet and Terraform to implement and maintain IaC (Infrastructure as Code) in a Cloud agnostic fashion to support SaaS deployments in GCP, AWS, and Azure.
This role is also security focused, implementing and managing vulnerability management sensors, and logging ingestion to support investigating incidents with a SIEM (Security Information and Event Management) including Splunk and CrowdStrike, and developing metrics-based monitoring solutions and alert engines. This includes implementing and managing HIDS (Host-Based Intrusion Detection System), network security tools, firewalls, and applying, configuring, and automating CIS benchmarks, and managing PKI (Public Key Infrastructure) for corporate and SaaS use cases.
In addition, the role will have an emphasis on network infrastructure both on-premise and in the cloud. Experience with physical on-premise datacenters is desirable. This position will handle network design and switch configuration as well as server configuration and virtualization.
This position also has a small amount of general IT functions, such as supporting service desk team in their development and maintenance of the laptop provisioning package, database Management, hypervisor management (ESXi/ProxMox/KVM/HyperV) and acting as tier 3 support for service desk.
Roles and Responsibilities
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