IT Service Desk Manager
EverCommerce Solutions Inc

The EverCommerceTechnologyteam is seeking an ITService Desk Managerto ensureoutstandingsupport for our employeesthrough supervising the ServiceDesk activities and IT Administration team.

You:
You gain great satisfaction from helping others and removing roadblocks to allow them to succeed at their jobs. You love a well-oiledmachine andenjoy being the go-to person who wears a bunch of hats. You are excited about solving problems, and are ready to expand your knowledge and creativity in IT. You have also paid your dues fighting fires in the trenches, and now you are ready for the opportunity to do things the right way.

Us:
EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners.

Our team has extensive expertise in business operations, management, legal, finance, accounting, technology, human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for growing service commerce technology companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

Where:
EverCommerceis inDenver'sRiNodistrict. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy our weekly lunches, table hockey, and hanging out with their co-workers.

Experience and Skills:

• Ability to manage projects & process improvement initiatives
  
• Experience with coaching & developing staff
  

• Exceptionalcustomer experience
  
• Ability to hold themselves accountable and raise thebar for those around them
  
• Familiarity with ITIL Foundations and practices
  
• 4+ years of experience supporting and/or managing Windows & Mac End User environments
  
• Bachelor's degree in Information Technology or related field, or a combination of certifications and experience that equate to a degree
  

• Experience handling support tickets in an ITservice deskenvironment
  
• Ability to learn quickly
  
• Excellent verbal and written communication
  
• Comfortable working at a dynamic company
  
• Can use good judgment to solve problems where protocol might not exist
  

Responsibilities:

• Responsible for the Service Desk & all activities associated with the identification, prioritization, and resolution of requests
  
• Provide leadership for the Service Desk team to act as a coach and mentor. Help staff prepare and execute development plans.
  
• Support escalated issues the Service Desk team is not equipped to handle.
  

• Report on service level targets monthly and create improvement plans where necessary.
  
• Function as a liaison between Field Organizations and other EverCommerce teams as the central point of contact for the Service Desk organization
  
• Support Windows and Office licensing
  
• Identify and source hardware and software solutions for corporate users
  
• Derive requirements for new IT initiatives, and implement and manage solutions that meet these requirements
  

• Manage vendors, including MSPs, cloud service providers, IT equipment suppliers, and software providers
  
• Continuous improvement and expansion of tasks Service Desk assumes responsibility over from other IT staff (ex.Access Management / Provisioningdone by Service Desk instead ofCloud Engineers).
  

Must have working knowledge in:

• AzureActive Directory
  
• Office365
  
• Intune Device Management /DesktopImaging/Jamf
  

Nice to haves:

• Working knowledge of network security, firewall and VPN configuration
  
• Experience supporting a software development environment at a SaaS company
  
• PCI-DSS and HIPAA auditing experience
  

Benefits and Perks:

• Competitive salary
  
• Robust medical benefits & 401k
  
• Public Transportation reimbursement
  
• Gym stipend
  
• Start with 17 days of PTO and your birthday off
  
• Snacks, lunches, and happy hours
  
• Continued investment in your professional development
  

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

This job has expired.