IT Support Specialist

New York, New York

This job has expired.


We are seeking candidates who recently received their A+ cert and have a background in customer-facing positions.

  • Develop and maintain the relevant and requisite Executive Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other CTO groups (desktop engineering, network, security, etc.) to ensure sound practices are employed.
  • Provide support and functionality of all technology needs for Executive Management, including: mobile devices, desktops laptops, tablets, and video conferencing used in the office, in transit, home, and during travel.
  • Act as a technology guru focusing on understanding executive requirements and providing for their technology needs
  • Manage executive technology proactively to provide the appropriate level of availability and stability. When there is an outage related to a device or platform, restore service in a timely and efficient manner. Ensure that all devices have the necessary level of reliability for each executive.
  • Evolve the use of Executive technology - how they are used; and which tools are relevant. Identify emergent technology and functionality useful to executives.
  • Continuous improvement of Executive Support processes
  • Move Coordination (Includes transfers) - work with the various technology groups and Corporate Realty Services (CRS) to successfully complete physical and client migrations.
  • Client Communications - prepare and send communications to internal team as well as business representatives.
  • Project Management - work with change management and desktop related support teams to ensure successful completion of site build outs, training, and onsite/mobile events.
  • Coordination of onboarding new hires, performing meet and greet, and sending of welcome package.
  • Metrics Reporting - maintain and provide metrics on weekly and monthly basis to ensure effective customer service.
  • Review monthly expense reports to ensure validity and accuracy of charges; reconcile and work with AP to reclassify erroneous charges
  • Work with finance to prepare quarterly forecast, accruals and budget
  • Vendor Relationship management
  • New Product review and marketing
  • Enhance internal ticketing system to accurately report metrics for CSO.
  • Partner with CATE and internal support teams to showcase new technology and services across the organization.

This job has expired.

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