Manager, Event Operations & Student Training
University of Miami

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Reporting to the Director of the Student Center Complex & Conference Services - Aquatics and Event Operations, this position is the functional events and operations leader throughout Student Center Complex and Lakeside event spaces. Responsible for the planning, staffing, and tactical operations of programs and events for students, university departments, alumni, and external revenue-generating events. This position exists to help educate students, engage the University community, and contribute to the continued positive development of the University of Miami experience. Leading our event operations service team, this position will manage the day-to-day operations of six full-time staff and indirectly over 70 student employees. Responsible for coordinating student staff hiring, scheduling, supervision, and training. Provides leadership in the student employment program, including the development and implementation of the student employee training curriculum. Assists in the upkeep and standards of Student Center Complex and Conference Services equipment, furnishings, and systems. Occasional evening and weekend hours are required.

PRIMARY DUTIES AND RESPONSIBILITIES:

Administration

• Supervises six full-time staff, responsible for the training and evaluation of these team members.
• Organizes and executes administrative aspects for event operations across the Student Center Complex and Lakeside event spaces.
• Assists in the development of analytics, dashboards, and metrics which provide an analysis of event outcomes.
• Regularly attends event walkthrough meetings, weekly general meetings, and organizes team and one on one meetings with staff members.

Event Operations

• Provide on-site management of the Student Center Complex including Lakeside Village event spaces.
• Provides excellent customer service, ensuring all needs are met and anticipating un-scheduled needs for events.
• Communicates changes and updates to events/reservations on no-shows, room changes, and special user requests on an as-needed basis using written. reports, written and verbal notifications to events/reservations personnel, Works closely with Audio Visual team members on A/V set-up needs.
• Oversees the Student Center Complex and Lakeside event space inventory, including tables, chairs, soft seating, desks, etc.

• Works with staff on semi-annual and annual reports of inventory and needs.
• Serves as responsible team member during emergencies to assist students, tenants, customers, and visitors

Student Development

• Works with staff to develop, coordinate, and deliver orientation and training programs for approximately 70 event operations, audiovisual, customer service and information desk student staff, including standards for event production, set-up protocol, emergency and risk management procedures, and best practices for supporting the University community.
• Works with staff to enhance the student employment program, from hiring practices, retention programs, and evaluation for improved personal and professional development of student employees.

Building and space support

• Works closely and regularly with Student Center Complex tenants and contractor to ensure facility is being maintained appropriately.
• Assists operational areas (Budget, Information, Events/Reservations, Audio Visual Services, and Aquatics)and student staff in answering policy or operational questions. Assists in Student Center Complex areas on an emergency or as-needed basis. May substitute for other Operations staff as necessary.
• Manages and supports the mission of the department to include customer service functions, event management, operations of access, HVAC, and security systems.
• Performs additional duties as delegated by the SCC & CS leadership team.

KNOWLEDGE, SKILLS, ABILITIES (KSA):

• Strong organizational skills.
• Must be customer service-oriented, adaptable, and show ability for independent judgment, planning, evaluation, and decision-making.
• Experience building a sense of community and teamwork among both student and full-time employees.
• Knowledge of MS Office Suite.
• Must be able to learn software for task tracking, event scheduling, room diagramming etc.
• Must have knowledge (or ability to learn skills) of sound systems, projectors, and lighting.

EDUCATION REQUIREMENTS:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of experience.

WORK EXPERIENCE REQUIREMENTS:

• Two years of service-based experience.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
A7

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