Manager, Global Technology Solutions | Hybrid, Leawood/Denver
Optiv Security

The Manager, Global Technology Solutions will manage the Desktop Architecture Team and maintain the Desktop & Hardware infrastructure across the enterprise. The Manager, Global Technology Solutions is responsible for the Tier 3 & 4 Support, Patching/Imaging, VDI/AWS Desktop Environment, Endpoint Software Management, Enterprise mobility, Solution Architecture, Cloud Applications, IAM Administration, Endpoint Security MGM & MDM management. As well as on-premise environments, The Manager, Global Technology Solutions is responsible for the management of several Cloud platforms, such as Office365, Jamf, Kinobi, Intune and others. This includes installing, supporting, and maintaining hardware, software, infrastructure, and systems - as well as recommending new solutions to keep our internal technology at the cutting edge. The ideal candidate will have a background as a Desktop Architecture leader with substantial experience in Desktop infrastructure design, implementation, operations, and administration with strong leadership skills. This candidate will have a proven track record of building scalable processes, tools, and infrastructure through metrics-driven, KPI based methods using evidence based reporting and decision-making to meet objectives.

How you'll make an impact:

• Assume responsibility for hardware and software necessary to deliver Desktop Architecture services
  
• Desktop Architecture Operations planning and strategy
  
• Perform analysis of IT Desktop infrastructure needs and maintain infrastructure services within SLA requirements
  
• Supervise day-to-day activities of the Desktop Architecture Team
  
• Troubleshoot infrastructure and application issues
  
• Ensure a secure and responsible desktop infrastructure including the implementation of security best practices
  
• Establish best-practice methodologies for tier 3/4 resolution to support a global production environment based on metric based KPIs
  
• Develop Desktop Architecture operations processes and tools from concept to delivery
  
• Oversee Desktop Architecture projects
  
• Collaborate productively and with integrity to achieve and deliver results
  
• Provide constructive performance-shaping feedback to individuals and groups regarding the quality and effectiveness of work
  
• Improve performance and output by assessing patterns of success and failure. Look for opportunities to coach others and make others successful
  
• Take personal responsibility and honor commitments
  
• Provide training, mentorship and ongoing support of infrastructure best practices to all IT stakeholders
  
• Serve as a technical expert in field of Desktop Architecture
  
• Perform other duties as assigned
  

What we're looking for:

• Bachelor's Degree (B.S.) from four-year college or university in Business, IS, Finance, Accounting or Mathematics, Master's Degree or MBA preferred
  
• 5 or more years of Information Technology management experience preferred
  
• 5 or more years of inventory and asset management experience is preferred
  
• ITIL v3 certification and experience preferred
  
• Ability to help develop budget/P&L for the department
  
• Proficient with MS Office products including Word, Excel, Access, Power Point, MS Project, Visio and Outlook
  
• Adept in planning, leading change and multi-tasking
  
• Strong communication, problem-solving, time management, and work prioritization skills required
  
• Able to write reports, business correspondence and procedure manuals and detailed process documentation
  
• Detail-oriented, thorough and quality oriented
  
• #LI-KG1
  

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy.

By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

---