The House Monitors are responsible for monitoring the safety and security of Phase 1 or Phase 2 Hope Has a Home Medical Respite Program at Volunteers of America. Assist with the day to day operations and monitoring both the clients, internal environment and surrounding grounds. The House Monitor reports to the Sr. Program Director and is a key member of the Medical Respite Multi-disciplinary treatment Team. The role of the House Monitors is to oversee the daily operations of the house and all the residents ensuring the programmatic structure is being followed. Overall, The House Monitor will support the staff.
- Appropriately respond to any crisis, emergency or trauma which occurs
- De-escalating potential resident conflicts.
- Ability to maintain confidentiality of all agency and resident information.
- Monitor completion of resident chores and programmatic structure.
- Conduct a residential headcount/bed check a minimum of three times per shift.
- Maintain food and supply inventory.
- Sign in and out residents and guests, and periodic walk through of building to account for all building occupants
- Periodic inspection of resident rooms for tidiness or presence of contraband
- Communication with staff related to residents adherence to program rules and expectations.
- Routine inspections for purposes of fire and safety code compliances and other safety violations; running safety drills
- Responsibility for answering the phones while on duty, responding to any voicemail messages left on house phone during shift.
- Maintain log of all incidents and pertinent activities and noteworthy house/ resident items
- Complete required documentation, such as incident reports
- Assist in the monitoring and collection of resident urinalysis specimens.
- Communicate effectively verbally and in written communications
- Utilize e-mail, internal Strong problem solving and execution skills.
- Strong PC skills in a Windows environment (i.e. Word, Excel, Power point and email)
- Ability to use independent judgment and address conflict and find resolutions.
- Excellent interpersonal, written, and oral communication skills.
- Bilingual in any language a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS
- High school diploma or GED Previous experience in the security field beneficial
- Must have a valid driver's license
- Must be CPR/First Aid certified
- Preferable Bilingual
- Understanding of Medical issue and substance abuse knowledge
- Preferred: 1-2 years working with diverse populations and lived experience
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
- The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
- Operating office equipment requiring continuous or repetitive hand/arm movements.
- The ability to remain in a sitting position for extended periods of time
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