Office Supervisor - Dental
Compass Health Network

Compensation: $20.37/hour

POSITION PURPOSE

The Office Supervisor-Dental is part of the person-centered integrated care team and is responsible for patient flow and staffing in the dental areas. Provides direct supervision to the following position: Customer Relations Specialists. Provides back-up for these positions as needed.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Core Responsibilities:
• Responsible for efficient and effective front desk operations
• Ensures excellent customer service experience for all internal/external customers
• Maintains positive, goal-oriented work environment
• Ensures that assigned staff are adhering to established protocols
• Consistently address, document and review personnel concerns with Office Manager-Dental
• Responsible for verifying accuracy of payment posting and batches for direct staff
o Verifies accuracy of batches prior to making bank deposits
o Completes bank deposits
o Provides batch reports and deposit reports to Administration
• Reviews and signs off on all sliding fee paperwork
• Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters
• Schedules CRS staff to ensure coverage for office locations
• Works to ensure provider scheduling is correct
• Staff Management and Development
o Supervise Customer Relations Specialists
o With Office Manager-Dental, assure adequate staffing patterns to meet needs
o With Office Manager-Dental, orient new personnel as needed
o Disseminate information regarding policies and procedures to direct reports
o Perform performance evaluations for direct report staff
o Provide back up to staff as needed; including, but not limited to, answering phones, scheduling and collecting copays, etc.
o Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patient
• Provide back up as needed for the following duties:
o Registration of new patients
o Enters new patient demographics, including insurance coverage, per completed intake paperwork
o Reviews intake paperwork for completeness for medical, dental and behavioral health
o Meets with new patients to review client information data for accuracy and explain agency Missed Appointment/Cancellation/Payment policies and collects co-payments for all patients, if applicable
o Reschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-pay
o Verifies patient’s eligibility for the sliding fee scale if they report no income

Additional Duties
• Provide Office Manager-Dental with reports on office efficiency and patient flow as requested.
• Advise Office Manager-Dental of any concerns or problems reported by patients or with current patient flow protocols
• Attends monthly staff meetings as required
• Conducts self in accordance with Compass Health’s employee manual
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Attend all training as required by Compass Health Network, Accreditors and Funders
• Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

SUPERVISORY RESPONSIBILITY

• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals

QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Conflict Resolution
• Creative Thinking
• Communication – Oral
• Communication – Written
• Decision Making
• Empowers Others
• Flexible Thinking
• Forward Thinking
• Leadership
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Project Management
• Risk Management/ Assessment
• Strategic Thinking
• Teamwork
• Technical Expertise

QUALIFICATION(S): EDUCATION

High School/GED required

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• Minimum of three (3) years’ experience as a front office staff member in a dental office setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.