Organizational Change Mgnt Leader
GDH

The OCM Manager leads a team of OCM Analysts who work across multiple IT project delivery teams to maximize return on investment by driving business adoption of new technologies. This is achieved through:

• The creation and execution of awareness campaigns and targeted deployment communications, to minimize employee resistance and maximize employee engagement
• The provision of appropriate training, to drive faster adoption and higher end-user proficiency
• The execution of post-implementation reviews with end users, to increase utilization of the new technologies
• The quantification and tracking of ROI through effective benefits management across the project lifecycle
• The maintenance of a collated view of the organizational change impact of the IT project portfolio across geographies and departments, to ensure that the business can absorb the aggregate change resulting from multiple IT projects.

Key Responsibilities

OCM Strategy

• Development of goals and strategies for the OCM team that are complimentary to the strategic priorities of the wider organization
• Development and review of all OCM standard operating procedures and best practices, resulting in consistent, repeatable methods
• Support the wider PMO with business stakeholder engagement to understand and manage future demand for change
• Acting as a trusted strategic advisor, work alongside business and IT leaders to help determineOCM requirements for IT projects
• Capacity and capability forecasting and evaluation to ensure team activities are prioritized and team resources are allocated appropriately
• Development and reporting of team performance metrics, plus analysis and intervention to improve team performance
• Monitor OCM functional compliance with policies and standards

OCM Execution

Provide management oversight for the team of OCM Analysts to support the successful delivery of the following:

• Performing business impact assessments (incl. identifying output recommendations) for technology implementation projects
• Creating and executing the OCM Plan for technology implementation projects
• Upfront definition of the target benefits for a project, and oversight of the measurement of realized benefits (typically post-deployment)
• Planning and execution of large-scale multi-channel awareness campaigns for upcoming major new technology deployments
• Oversight of delivery of training artefacts (QRGs, videos, etc.) of professional-level quality
• Creating and executing (post-deployment) the Adoption Assurance Plan for technology implementation projects, including designing and performing post-implementation reviews, and distilling the summary recommendations based on the review feedback
• Ensure the OCM team contributes as required to weekly project progress reporting
• Ensure the OCM team contributes as required to the identification and management of project risks and issues

Embodies Global IT Leadership Guiding Principles

• Model behaviors consistent with larger culture and the IT Team and Customer Engagement Principles
• Engage with the business in a thoughtful, professional manner always - be a brand ambassador for IT's capabilities, services and principles
• Be accountable for results of their specific team and of the larger global IT organization
• Actively contribute as a part of the whole solution not just their portion - engage with positive intentions and work collaboratively as a single, cohesive team
• Actively support the leadership team and its direction (verbally and in written form) and be a genuine advocate for the strategies and goals of the department and leadership team
• Exercise a "progress versus perfection" focus, with a mindset toward delivery and meeting client and customer needs proactively
• Exhibit productive candour
• Be innovative and set high standards for their team and self
• Take smart, calculated risks to accelerate achievement of the IT strategic plan, while managing and communicating overall risk to the firm and IT
• Follow through on commitments (team and individual)

Team Leadership and Development

Hires, develops and retains quality staff through effective coaching, mentoring and career development. Brings thought leadership to peers and business partners on combining good processes and effective measures with solid team engagement to execute on our deliverables. Specifically, the incumbent will create a self-sustaining organization through:

• Coaching effectively to enable delivery of identified team and individual goals, growing individual skills, and ensuring team behaviors align with department principles
• Creating individualized Professional Development & Career Plans supported by role/technical expertise development and coaching. Effectively providing continuous formal and informal feedback to set expectations with employees and to manage achievement of goals
• Evaluating staffing levels and skills and managing the team to meet cost goals while ensuring coverage of critical technology or functional responsibilities within their care

Essential Skills & Experience

OCM-specific

• Substantial proven experience in a similar role within a professional services environment, ideally on a large scale with global impact
• Expert-level knowledge of OCM and associated methodologies, techniques, processes, and approaches for defining, planning, executing, monitoring and controlling the OCM contribution to technology projects and programs
• Application of the Prosci ADKAR methodology in enterprise projects
• Developing others through coaching on OCM disciplines
• Defining and executing IT project Business Impact Assessments and associated response plans, all with business stakeholder participation
• Enterprise curriculum development and Learning Management (LMS) administration / oversight
• Benefits management for IT projects across the full project lifecycle

General

• Effective leadership, interpersonal and communication skills
• Effective facilitation of meetings with senior leadership
• Proven creative, problem-solving skills
• Coaching and developing others through transfer of expertise
• Building strong relationships up to executive level across technical teams, business stakeholders and third parties
• Presenting complex problems in simple terms, succinctly helping articulate risks/choices for governance groups to enable effective decision-making
• Legal industry experience is desirable