Parking Control Officer
Santa Clara University

Santa Clara, California

This job has expired.


Job location: Santa Clara, CA


Employment Type: Full-time
Posted data: 2021-08-13
Req: R519
Position Title:Parking Control OfficerPosition Type:Fixed Term (Fixed Term)Salary Range:

$20.54 -$22 16 per hour

Pay Frequency:HourlyAbout Parking and Transportation Services

As part of the Division of Student Life, Parking and Transportation Services (PTS) collaborates across campus departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. PTS staff are collaborative partners in implementing Santa Clara's Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students. This is a full-time fixed-term appointment through June 30, 2022 with the possibility of extension or conversion to a regular position which is dependent on budget and business needs.

A. POSITION PURPOSE

Under the leadership and supervision of the Director, Parking & Transportation Services, the Parking Control Officer enforces parking rules and regulations; interacts with the public in regard to enforcement issues and general information matters, and performs related duties as assigned.

Parking Control Officer is responsible for routine parking enforcement functions, such as issuing standard citations and patrolling lots and structures. An incumbent is expected to become increasingly knowledgeable of procedures and practices pertaining to the campus and parking enforcement and to carry out assignments with increasing autonomy and accountability.

Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Enforces parking rules and regulations; patrols lots on foot, bicycle or in vehicle; identifies parking control illegalities and determines, writes and/or issues citations or warnings in accordance with the Universities rules and regulations and the Memorandum of Understanding with the City of Santa Clara Police Department.
  • May assist and coordinate with Campus Safety Services, the fire department or other law enforcement or public safety agencies as necessary.
  • Interacts intensively with University faculty, staff, student and the public on an ongoing basis; receives, listens to and skillfully handles parking inquiries and complaints; educates the public regarding parking permit requirements and citations; responds to questions and concerns or refers complaints and requests to supervisor or other departments as warranted.
  • Requests supervisor's assistance, guidance and/or intervention as needed and provides clear, concise documentation and explanation; as necessary.
  • Inspects parking enforcement equipment and vehicles, notifies supervisor of malfunction or disrepair that require service, identifies curb repainting and signage needs and recommends resolution to supervisor; cleans vehicles.
  • Writes incident reports when documentation is required for towed vehicles, property damage, vehicle assists or any incidents requiring documentation.
  • Other duties as assigned.

C. QUALIFICATIONS

The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

As a condition of employment, an employee must successfully complete a background investigation including a check for criminal history once a contingent offer has been extended in accordance with all federal, state, and local laws.

  • High School Diploma or GED required; AA/AS preferred
  • 1+ years of customer service related experience required.
  • Valid California driver's license.
  • Ability to obtain PC-832 P.O.S.T. certification.
  • Ability to obtain a working knowledge and understanding of the SCU parking rules and regulations.
  • Ability to interpret, apply, explain and enforce parking rules and regulations; exercise sound judgment within established guidelines and supervisory direction; analyze situations and determine appropriate course of action; prepare clear and concise correspondence; establish and maintain effective working relationships with staff, public and other governmental agencies; communicate effectively both orally and in writing; prepare and maintain clear, concise and accurate documentation.
  • Demonstrate excellent oral and written communication skills.
  • Team oriented individual with willingness to take initiative and get things done.
  • Ability to exercise judgment and maintain confidentiality.
D. PHYSICAL & MENTAL DEMANDS

The physical and mental demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit and stand; walk or ride a bicycle long distances; drive a vehicle; talk and hear, both in person and by radio; use hands to finger, handle, feel or operate equipment; engage in repetitive movements of hands and wrists; reach with hands and arms; stoop, bend, kneel and crouch and occasionally lift or move up to twenty-five pounds.

Mental Demands:

While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; analyze and solve problems; use math; observe people and situations; read and interpret data, information and instruments; learn and apply new skills; work with constant interruptions; and interact with the public, some of whom may be dissatisfied, quarrelsome and/or abusive.

E. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Employees will work in outdoor weather conditions in or near moving and/or heavy traffic. Work environment involves some exposure to loud or prolonged noise levels, hazards or physical risks, which require following basic safety precautions.

EEO StatementEqual Opportunity/Notice of NondiscriminationSanta Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/Title IX of the Education Amendments of 1972Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Belinda Guthrie, Director of Equal Opportunity and Title IX, 408-551-3043, bguthrie@scu.edu, www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). Clery Notice of AvailabilitySanta Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.Americans with Disabilities ActSanta Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.


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