Patient Care Technician
Billings Clinic

Under the direction and supervision of the Physician and in accordance with the authorized scope of practice for the level, assists in the delivery of patient care. Works collaboratively with the health care team including nursing staff and other health care providers to meet the physical, psychosocial, educational and spiritual needs of the patient and family.

Essential Job Functions
Supports and models behaviors consistent with the mission, vision, values and philosophy of Billings Clinic and the Urgent Care Department. Functions within the core competencies and "Minimum Specifications" set forth by the organization. Responds in a timely, pleasant, efficient manner to the Urgent Care phone lines, using PSE guidelines; able to transfer calls. Adheres to confidentiality (HIPPA) and patient right requirements. Pleasantly greets patient upon entering Urgent Care(waiting room) and directs to next available triage room, if chief complaint is emergent will immediately notify Triage Nurse or Physician. Obtains and/or records vital signs, including height and weight and documents in patients record according to documentation guidelines. Collects laboratory specimens as needed. Performs basic patient care, treatments, and documentation approved by the Physician or delegated by RN. Assists patient's activities during care, such as ambulating and turning, crutches, walkers, wheelchair or stretchers, transfers and assists with patient transports within the Urgent Care and facility. Obtains and records vital signs including blood pressure, pulse, respiration, temperature, and pulse oximetry using manual & automatic technology. Additionally performs postural vital signs, obtains weights & heights, visual acuities, and specific POC testing (i.e. precision Glucometer). Measures, records, and provides, for patient: intake of food and fluid which includes partial and total assistance with feedings; output from bodily functions/specified drainage devices and collects specimens as directed by the Physician. Reports changes in patient condition, patient needs, and patient/visitor problems to the Urgent Care Physician and Nurse. Documents all care provided utilizing appropriate Urgent Care documentation-CERNER FirstNet and/or Urgent Care paper chart guidelines. Assists in preparing wounds for suturing, i.e., cleansing and irrigation of the wound and setting up of all equipment (including sterile supplies) for suture procedure. Performs EKGs as required and places patients on cardiac monitors. Assists in preparing patient for medical exam, Patients need to be changed into a gown for assessment (i.e., assisting patient to undress, providing warm blankets, ice, extremity elevations, etc.) Assists Diagnostic Imaging Tech with X-ray procedures as needed, as well as assisting in transfer of patients to CT or US. Assists in the safety search of designated patient(s) as needed. (Following safety search policy. Institutes seizure precautions when applicable.Assists Urgent Care Physician/RN as needed with tasks such as providing supplies and equipment. Responds to patient call lights and reports patient requests to Physician/RN caring for patient. Completes documentation following patient disposition, i.e. discharge and transfer. Sets up initial IV fluid bag including priming tubing adhering to aseptic technique at the specific request of the Physician/RN.Maintains clean patient environment by assisting in the cleaning and maintenance of the waiting room, patient rooms and the Urgent Care unit.