Program Manager
National Emergency Management and Response

It's a great feeling to work for a company that does so much good for others around the world!

Education Req: Graduation from an accredited four-year college or university with major coursework in behavioral science, social sciences, humanities, or a related field. PMP or CAPM certification preferred.

Experience Req: Minimum of 3-5 years of experience in management of a case management or social services program required, with additional years of program management experience and/or a history of providing disaster case management services strongly preferred. Project management experience preferred.

Required ICS Courses:
• ICS 100 - Introduction to Incident Command Systems
• ICS 200 - Applying ICS to Health Care Organizations
• *IS 366a - Planning for the Needs of Children in Disasters
• *IS 368 - Including People with Disabilities & Others with Access & Functional Needs in Disaster Operations
• *IS 403 - Introduction to Individual Assistance
• *IS 405 - Overview of Mass Care/Emergency Assistance
• ICS 700 - Introduction to National Incident Management Systems (NIMS)
• ICS 800 - Introduction to National Response Framework
• *ICS 300 - Intermediate ICS for Expanding Incidents
• *ICS 400 - Advanced ICS Command and General Staff - Complex Incidents

*May be waived upon hire, however required to be completed within 3 months of hire or will be terminated due to noncompliance.

Supervises: Deputy Program Manager and Cadre Manager

Summary: National EMR consistently seeks talented and hard-working individuals who are eager to assist impacted communities and those in need. Each cadre plays a key role in keeping National EMR ready to deploy the right people in the right jobs quickly in an emergency management situation. These situations could include hurricane responses, mass shooting(s), wildfire responses, and more. As a company we have responded to every major US incident that has occurred in the last 25 years. Is this your calling? Are you ready to serve?

National EMR was built on the premise of filling gaps and serving those with the greatest needs in a disaster. National EMR has spent most of our time in the emergency support functions (ESF) of mass care, emergency assistance, housing, human services, public health, and medical services as our core mission areas. You will be entering into a fast-paced, ever-shifting, high-pressure environment. You are expected to perform well, make informed decisions, and be prepared to work nights, weekends, and holidays.

To successfully perform the essential functions of this role, the employee may be expected to perform the following, with or without reasonable accommodations, in accordance with the Americans with Disabilities Act of 1990.

Responsibilities and Duties:
1. Understand and adhere to the National EMR Policies and Procedures Manual, Uniform Handbook, and Operations Manual.
2. Foster a culture that encourages team members to work safely, identify potential hazards, and report safety concerns immediately to their direct chain of command.
3. Develop and implement program goals, objectives, and procedures; and evaluate outcome measures for the program.
4. Respond to inquiries, requests for assistance and/or direction, and any other requests from National Emergency Management and Response (EMR) and federal stakeholder personnel within a reasonable and timely period.
5. Participates in National EMR responses for Case Management Services as outlined and directed in the contract.
6. Coordinate and develop intra-agency or interagency agreements to address community service gaps and barriers.
7. Submit candidate deployment roster monthly to government stakeholders, as well as project status reports.
8. Create and maintain a cohesive program staffing and recruitment plan.
9. Responsible for credentialing and vetting all program personnel.
10. Develop training plan and curriculum for personnel, including training module suite and refresher trainings.
11. Provide project management plan (PMP) for all contracted services.
12. Develop risk management plan within 90 days of contract reward.
13. Participate in regular meetings with government stakeholders.
14. Other duties as assigned.

Requirements:
1. Adhere to acceptable standards of professional integrity and accountability in the workplace, and comply with all federal, state, and local laws, rules, and regulations in all duties.
2. Provide proof of valid driver's license and driving record in good standing with no restrictions (subject to review annually).
3. Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
4. Knowledge of local, state, and federal recovery programs and processes for individual assistance. Ability to effectively communicate with local, state and federal officials.
5. Ability to direct clients' services; to monitor program effectiveness.
6. Plan, assign, and/or supervise the work of others.
7. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.
b. Work collaboratively with other staff members, service providers, professionals, and clients.
c. Maintain professional people skills and non-verbal communication skills.
d. Communicate effectively, verbally and in written form, in English.
e. Work in a fast-paced environment while maintaining control and professional composure and making decisions based on the needs of the program and service population.
f. Maintain intermediate to advanced computer literacy (specifically Microsoft Suite).
g. Be detail oriented and organized.
h. Work effectively and without intensive supervision independently and as a multidisciplinary team member.
i. Utilize a variety of communication systems to provide situational awareness across the response (cellular, two-way radio, satellite, etc.).
j. Perform physical activity such as extensive walking, stretching, bending, and occasionally lifting and/or exceeding 50 lbs.
k. Work extended hours and/or non-traditional hours (Ex. Weekends, evenings, holidays, in austere conditions).
8. Must successfully pass a scheduled or spontaneous drug screening/background check.

National Emergency Management and Response is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from National Emergency Management and Response as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Here at National Emergency Management and Response, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

National Emergency Management and Response is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of National Emergency Management and Response, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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