Project Manager, Patient Experience and Clinician Well-Being
Mass General Brigham

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Project Manager will help manage and develop projects as they relate to strategy, policy, and measurement of Patient Experience and Clinician Well-Being while remaining aligned with the strategy, commitments and goals of Mass General Brigham.

Principal Duties and Responsibilities

• Supports the development and creation of policies, guidelines, and targeted efforts to improve patient experience and Clinician Well-Being across the Mass General Brigham enterprise with support from the Chief Patient Experience Officer and Director of Patient Experience Measurement and Engagement.
• Provides effective project management support for the clinician well-being survey and the patient experience survey involving programmatic strategy implementation and transparency maintenance.
• Supports patient-facing clinical content coordination as needed.
• Other duties as assigned.

Qualifications
Qualifications

• Bachelor's Degree or equivalent years of experience required
• 2+ years of proven project management skills required
• 3+ years prior experience as a project manager or senior analyst in a field related to patient experience and/or quality.
• Familiarity with leading best practices for patient experience policies
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies

Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership:

Performance-Focused
• Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient-centric solutions
• Manage Complexity: Make sense of complex, high-quality, and sometimes contradictory information to optimally solve problems
• Cultivate Innovation: Build new and better ways for the organization to be successful
• Ensure Accountability: Holding self and others accountable to meet commitments
• Learning Agility: Actively learning through experimentation when tackling new problems, using both successes and failures as a learning folder

People-Focused
• Drive Equity and Inclusion: Recognize the value that different perspectives and cultures bring to an organization
• Build Effective Teams: Build cohesive teams that apply their diverse skills and perspectives to achieve common goals
• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instill Trust: Gain the confidence and trust of others through honesty, integrity and authenticity

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.