Quality Assurance Engineer - Customer Facing
Global Foundries

Malta, New York

This job has expired.


Job Description

About GlobalFoundries:

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. GlobalFoundries is owned by Mubadala Investment Company. For more information, visit www.gf.com.

Summary of Role:

The GlobalFoundries Fab 8 Customer Quality Engineering team is seeking a highly skilled and motivated Customer Quality Engineer to handle customer quality related activities internally with cross-functional teams and externally with customers. The successful candidate for this position will have demonstrated success in working cross organizationally to enable robust quality systems and processes to deliver best in class satisfaction. In this role, your duties will include managing key customer accounts including event/excursion communications and wafer disposition discussions, process change communications and approvals, quality requirements review and implementation, and customer audit executions.

This position will also be part of the Fab 8 quality assurance team endeavoring to improve Fab 8 business processes aligned with global and industry standards in support of operational excellence, improved performance and delivering business policy changes that help manage risk to the Fab 8 team and consistent with our future customer portfolio. This position is specific to the Malta, NY facility.

Top candidates will have outstanding interpersonal skills, experience working across many cultures and geographic locations as well as excellent presentation skills.

Essential Responsibilities Include:

  • CQ contact for customers.
  • Provide leadership and technical support on quality and reliability issues to internal and external customers.
  • Lead customer quality initiatives to support business needs and evolving customer needs.
  • Own and drive customer quality metrics to targets and drive continuous improvement (Customer Quality Scores, RMA, CCAR etc.,).
  • Drive timely and effective communication of customer events/complaints/irritants and prevent recurrence through robust problem solving and 8D methodology.
  • Manage process change communication with customers.
  • Work with global customer quality teams to ensure we have ONEGF voice to multi-site customers.
  • Be a catalyst to enable risk-based thinking & quality mindset culture and be the voice of customer in Fab8 Supporting various departments by collecting and coordinating internal compliance data with auditors and various departments, conducting ad hoc investigations into identified or reported risks, managing and reporting compliance breaches and exposures.
  • Lead internal material preparation and manage customer audits. Drive continuous improvements through audit results

Other Responsibilities:
  • Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:
  • B.S. Degree in Engineering or other related field or equivalent experience
  • Experience - 8+ years relevant experience in the semiconductor industry with direct customer engagement experience
  • Good written, presentation, communication skills and interact with all levels

Preferred Qualifications:
  • Master's Degree in Engineering or other related field or equivalent experience
  • 8+ years of relevant experience in the semiconductor industry with direct customer engagement experience
  • Strong knowledge and applied experience in overall Quality Management systems such as Control Plan, FMEA, SPC, Corrective Action Requests, 8D problem solving methodologies other quality tools etc.,
  • Able to withstand and perform under pressure and tight deadlines
  • Experience with multi and cross functional environments

If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. Effective January 4, 2022, GlobalFoundries will require all US employees to be fully vaccinated against COVID-19 as a condition of employment. GlobalFoundries will follow the Centers for Disease Control and Prevention (CDC) definition of fully vaccinated and will require proof of vaccination. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, will have the opportunity to submit an accommodation request. GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-in-us

If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@globalfoundries.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

GLOBALFOUNDRIES is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GLOBALFOUNDRIES goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.

All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law.


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