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Overview
ARS Rescue Rooter of Charleston is seeking a Quality Assurance Specialist to join our team.
Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA).
Pay range: $18-22/hr depending on interview and experience
Responsibilities
The Quality Assurance Specialist is responsible for communication and resolution of escalated customer issues throughout the branch. The individual selected for this role will work with the partnership of each department to resolve complaints. Key objective is customer satisfaction and retention. Ensuring that customer complaints are handled, managed, and addressed, and resolved in a timely and successful manner.
ESSENTIAL DUTIES
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