Revenue Agent
State of Nebraska

Norfolk, Nebraska

This job has expired.


Description

++The Department does not sponsor non-immigrant work visas for this position.++

Under general supervision, works within established procedures and guidelines to ensure compliance with Nebraska tax laws and regulations. Work is performed in the following categories: Taxpayer Assistance and Collections.

Location of position: 304 N 5th Street, Ste D Norfolk, NE 68701-4091

Work schedule: 40 hrs weekly
Examples of Work
1. Answers simple to complex taxpayer and taxpayer representative questions regarding Nebraska tax program regulations, rulings, statutes, forms, and processing procedures as well as simple or complex questions regarding a taxpayer's specific tax returns, account, refund, tax liability, or licensing applications. Answers are provided by phone, email, letter, and personal contact. Answers are either given from the agent's extensive knowledge of the tax program or may require extensive research of the Department's records of the taxpayer's accounts /returns or interviews with taxpayers or their representatives.

2. Assists and educates taxpayers in the preparation (electronically and by paper) of tax returns and payment of taxes by phone, email and personal conduct.

3. Manages a caseload of individuals or businesses that are delinquent in the filing of a return or payment of a tax liability.

4. Contacts individuals and businesses by phone, email, letter, or personal contact to notify them of the delinquency, explain the action they must take, and explain the consequences if the action is not taken.

5. Follows up with individuals and businesses if delinquency is not resolved and initiates additional action such as payment plans; recording tax liens; issuing levies on employers and financial institutions; issuing writs of seizure; permit/license revocations; and subpoenaing records to establish responsible officer and successor liability.

6. Prepares supporting materials for license revocation or protested assessment hearings and testifies for the State at the hearing.

7. Works within established guidelines and procedures of the Department, the bankruptcy court, and the U.S. Trustee's office to collect non-filed and unpaid tax accounts.

8. Works in an advisory capacity to other Department personnel with regard to the bankruptcy code.

9. Researches court documents and Department records to complete claims and to review plans.

10. Assist with processing Lottery claims.

11. Taxpayer Assistance is provided in the Norfolk office, Monday through Friday, 8:00am until noon and by appointment.
Qualifications / Requirements
REQUIREMENTS: Associate's Degree in business or two years of experience with tax return preparation, business ownership and/or operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.

PREFERRED: applicants who can read, write, and speak Spanish fluently.
Knowledge, Skills and Abilities
Knowledge of: processes and procedures for tax collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.

Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; personal management; critical thinking; data entry; computer use and databases; asset discovery; skip tracing.

Ability to : communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment.


This job has expired.

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