Sales Order Processor
Navien

Sales Order Processor

Admin

Irvine, CA

Full Time

WHAT WE ARE LOOKING FOR

Maintain a regular dialogue and positive support with customer accounts, wholesalers, sales reps., and sales managers. Promoting our full range of products to interested customers and helping them to identify their needs as well as instructing them through our product information. Ensure a high level of efficiency and accuracy is achieved, providing a high standard of customer care in all aspects of the sales order processing, customer support. Promote teamwork within the department and maintain excellent working relations with all other departments.

Essential Job Functions:

• Support Regional Account Managers.
• Back up to Receptionist for breaks and lunch hours including time off; coordination of time off required.
• Responsible for processing and confirming purchase orders from customers/wholesalers using our SAP system.
• Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description.
• Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI.
• Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
• Review and correct all part numbers and pricing on all purchase orders with attention to detail.
• Generate shipping labels or bill of ladings for each shipment and cross reference unit order parts.
• Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing.
• Process and audit invoices, email invoices to customers. File electronic invoices on server.
• Efficiently file all orders including original purchase orders, packing slips, bill of ladings, approvals, and any notes.
• Log all shortages, backorders, mis-ships on SRA, sales returns approval log. Investigate request to bring replacement or credit resolution.
• Provide the warehouse pack slip, bill of ladings, commercial invoices, and shipping labels to ensure all orders ship in a timely manner.
• Work with Customs Broker on exceptions and provide necessary documents as requested.
• Maintain a relationship with freight carriers to ensure shipments are clear and delivered without incidents.
• Educate customers on Returns, SRA and freight claim policies and procedures.
• Sustain up to date information on parts and product changes and revisions.
• Other duties as required.

Non-Essential Job Functions:

• Direct any incoming calls which may belong to a different department. Soft transfer by introducing the call to the appropriate department / employee.
• Support and provide assistance to teammates as requested.

Skills:

• SAP Sales Mgmt. experience.
• Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multi task, have great organizational and verbal and written communications skills.
• Good conflict resolution, customer retention and satisfaction skills.
• Proficient in Microsoft Word, Excel, Outlook, and Internet searching.
• Interpersonal, ambition, strong work ethics, a willingness to learn and self-motivated.
• Excellent listening, negotiation and telephone skills. Friendly, passion to help others,
• Experience in delivering customer focused solutions based on customer needs.
• Ability to work in a fast paced, team based environment, with flexibility and ability to excel.
• FedEx and Freight logistic shipping. Experience in quoting and creating bill of ladings, and commercial invoices.
• Excellent ten key by touch, and 65 WPM and numerical data entry skills.

Education/and or Related Experience:

• BA or equivalent in business admin, or comparable work experience consisting of 5-7 years in customer service, administration, account management or coordinator.
• Proven track record maintains customer accounts with high volume order processing

Pay Scale: $22.00 - 23.00 DOE, also eligible for an annual bonus

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice

Benefits

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%, and dependent premium covered at 50%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 10.5 Paid Holidays per calendar year
• Community Involvement Volunteer Day
• 401K Plan, 100% match on employee's contribution, up to a maximum of 5%
• Employee discounts on Navien products
• LinkedIn Learning License
• Life Style Spending Account: You choose-- gas, pet care, elder care, gym membership
• Work from Home Benefit

WHO WE ARE

Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions. Navien's products possess state-of-the-art technology, high efficiency and reliable quality.

Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors.

Navien Inc. is an Equal Opportunity Employer

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