Scheduler Lead Trainer
Wellstar Health Systems

Marietta, Georgia


Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

The Medical Imaging Scheduling Team Lead functions under the direction of the Scheduling Supervisor/ Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast-paced busy environment. Drive system wide volumes by overseeing the staff, scheduling Medical Imaging appointments via inbound and/or outbound telephone calls or in person. Responsible for arranging department workflow to achieve goals and meet objectives. Daily monitoring of Quality and Productivity standards and other Key Performance Indicators. Excellent working knowledge of our systems, their capabilities and troubleshooting when concerns or needs arise. Assist with supervising the daily activities in the scheduling and precertification departments. Help lead PI initiatives for the department. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling and authorization process. Excellent knowledge of Scheduling procedures. Identify issues and bring problems to resolution. Handle physician office, hospital/imaging center and patient complaints in a professional timely manner. Assist with hiring, training and orientating new employees. Assist with employee engagement activities and performance improvement initiatives. Must be flexible with work hours to meet department needs.

Qualifications

Required Minimum Education

  • High school graduate or equivalent
Preferred Minimum Experience
  • Two (2) years' experience in medical scheduling preferred
Required Minimum Skills
  • Strong customer service skills, good communication and organizational skills
  • Knowledge and computer skills
  • Basic typing and data entry experience
  • Medical Terminology preferred
  • The individual must be able to communicate and understand verbal and written English language and display a positive attitude
  • Project a professional image
  • Relates to all kinds of people
  • Builds appropriate rapport
  • Builds constructive and effective relationships
  • Able to deliver messages/opinions tactfully
  • Able to diffuse high tension situations comfortably
  • Able to define difference between a working and personal relationship
  • Perform in a way that builds trust and credibility with staff, co-workers and leaders
  • This position requires a high level of attention to detail and a low error rate, as the consequences of even a minor mistake can be significant for patients and providers
  • In addition, this position requires regular, reliable attendance

We'd like to invite you on a career journey like no other! In return for your contributions, we'll help you make the most of all life's moments - on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it's pretty simple - we care for our team members and our team members care for the community.

Make a difference in patients' lives... and your own! Here, it's more than healthcare - it's CareerCare!


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