RESPONSIBILITIES:
Kforce's client in Anaheim, CA is seeking a Service Coordinator. Responsibilities:- Perform service/maintenance contract activities for local and national customers
- Generating service orders, purchase orders, outsourcing of subcontractors, scheduling in-house technician, and negotiating labor and material prices with subcontractors
- Prepare and submit a project (sign repair/replacement) proposal to the customer according to job requirements
- Interact with in-house Estimating, Engineering, and Production departments per project requirements
- Manage each project from start to finish
- Communication via Fax, E-mail, or Phone
- Add location to project database (SAGE)
- Create sales order
- Locate a geographically central subcontractor to perform service
- Communicate expectation with field technician for work completion, photos, etc.
- Contact the subcontractor and discuss the scope of work
- Communicate expectations (before & after photos, customer sign-off)
- Generate purchase order
- Follow up with maintenance call
- Obtain standard cost from Estimating (breakdown of material, labor, freight, etc)
- Detail description of work * Lead time for replacement product * Applicable photos to accompany the quote
- Proposal follow-up with customer
- Acknowledge approval & update the customer on the proposed timing
- Request engineering drawing with specifications if needed
- Release sales order to Production
- Notify of product completion and communicate expectations
- Revise existing purchase order Communicate expectations (notify product of expected delivery date)
- Follow up with subcontractor and field tech for project completion
- Invoicing - Subcontractor
- Process Receipt of Goods of subcontractor invoice Submit to Accounts Payable
- Provide updated sales to the Billing department
- Mail invoice packages to customers & electronic file
REQUIREMENTS:
- Plumbing, electrical, construction background
- Excellent written and verbal communication skills
- Attention to detail
- Microsoft Suite experience
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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