RESPONSIBILITIES:
Kforce has a client that is seeking a Service Desk Agent in Los Angeles, CA.Duties:- The Service Desk Agent is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required
- Provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software
- Responsible for supporting the end user community at the clinic locations
- Provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology
REQUIREMENTS:
- High School diploma/GED or equivalent required; Associate's degree in related field preferred
- 3 years of work experience in IT required; 2 years of experience in Desktop and/or Service Desk Support preferred
- Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures
- Must demonstrate excellent customer service
- Excellent written & verbal communication skills
- Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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