Service Desk Technician If you are a Service Desk Technician with experience, please read on!
Top Reasons to Work with Us Strong compensation package!
Great leadership team.
401k with a strong match.
Medical, Vision, Dental insurance.
Chance to work in a very exciting environment.
What You Will Be Doing Assist internal customers seeking technical assistance in person, over the phone, or via email as the first point of contact.
Use diagnostic techniques and pertinent questions to perform remote troubleshooting.
Determine the best solution based on the problem and the information provided by customers.
Take the customer through the process of problem-solving.
Send unresolved issues to the next level of support.
Give accurate information about IT products and services.
Customer follow-up, status and information updates
In service tickets, record events and problems, as well as their resolution.
Customers' feedback and suggestions should be forwarded to the appropriate internal team.
Identify and recommend procedure improvements
What You Need for this Position Experience as a help desk technician.
General knowledge of enterprise software such as Active Directory, GSuite, Slack,
Teams, and Office 365 is a plus
So, if you are a Service Desk Technician with experience, please apply today!
- Applicants must be authorized to work in the U.S.
*CyberCoders, Inc is proud to be an Equal Opportunity Employer*
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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