Services Operations Manager, Condition Monitoring
Caterpillar

Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Construction Industries Services Division (CISD) is hiring a Services Operations Manager for Condition Monitoring . Our customers, dealers, and Caterpillar demand growth in services and increased customer value. Machine condition monitoring is a critical enabler for this growth. This position will provide leadership to the Fleet Monitoring Center (FMC), enabling worldwide growth of services through the management of the commercial, implementation, and daily operation of Condition Monitoring (CM) services, resulting in demonstrated customer value, increased dealer parts sales, and the generation of Caterpillar services revenues.

What You'll Do (Job Duties)

This position will report to the Global Condition Monitoring Manager within Construction Industries Services Development, and will:

• Supervise a team of implementation managers and CM advisors.
  
• Work closely with global corporate account managers, dealers, and product/industry groups.
  
• Manage all elements of customer reporting and management, invoicing processes, contract management, advisor coverage, and the evaluation of new services.
  
• Influence the development of CM systems/tools and align with other global business partners.
  
• Implement and track process improvements that grow CM Services Globally.
  

What You Have

• Progressively responsible experience in account management, product support, lifecycle management or aftermarket marketing/operations .
  
• Customer focus with knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  
• Strong and effective communication skills - both written and verbal - that range from operational and technical discussions to executive level presentations. Excellent interpersonal skills are required to deal with sensitive issues, develop others, or persuade others inside and outside the department and company to take action.
  
• Superior relationship building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel
  

Top Candidates Will Also Have

• Experience in Condition Monitoring, customer account management or equipment life cycle planning.
  
• Previous experience working directly with dealers and customers, preferably as a field rep or technician.
  
• Experience with telematics and machine data processes.
  
• Strong organizational and planning skills along with the ability to direct multi-functional activities.
  
• Global exposure to dealers and customers.
  
• Bachelor's degree, preferably in marketing/sales or engineering.
  

Work Details

• Work Location: Peoria, IL
  
• Domestic relocation is available to Peoria, IL
  
• Travel up to 25% may be required at times, domestic and international
  

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Your Work Shapes the World

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
May 3, 2024 - May 17, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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