Shared Services Specialist
Boise State University

Job Summary/Basic Function:
Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

This position is not eligible for Visa Sponsorship.
Department Overview:
Shared Services is a department of highly trained staff who will provide financial services to campus in an efficient and accurate manner, reducing administrative costs, minimizing redundancies and improving quality across campus. To learn more about Shared Services, visit https://www.boisestate.edu/sharedservices/

This position has the opportunity for hybrid scheduling (minimum of three days in the office per week), but must be in-person at the beginning of employment for onboarding and training.
Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:

• General roles and responsibilities:
  • Assess and process campus initiated procure to pay requests accurately and within established turn around times.
  • Communicate effectively with campus customers.
  • Use department procedures and follow policy to complete transactions independently and within the University's ERP system.
  • Serve as an expert in executing the following transactions on behalf of campus customers:
    • Expedited sourcing requests
    • P-Card purchases
    • Purchase requisition submittals
    • Invoice submittals
    • Payments requests
    • Expense reports
    • Complete requests
• This class is distinguished from the Technical Records Specialist 1 set by the state, by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
• Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

Knowledge, Skills, Abilities:

• Some knowledge of: supervisory practices and data management.
• Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Minimum Qualifications:
Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

• Excellent communication skills.
• Outstanding customer service.
• High sense of urgency.
• High attention to detail.
• Strong time management skills
• Prompt and accurate follow up.
• Versed in online purchase and understanding of order processing. including shipping and handling costs with vendors.
• Strong technical skills with ERP systems and other software (in particular, Oracle, Smartsheet, Works and Google Workspace).

Salary and Benefits:
Salary starting at $20 an hour, commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

• Employee contributions: 7.16% University contributions: 11.94%
• Health Insurance Premiums https://www.boisestate.edu/hrs/benefits/medical-prescription-dental-and-vision/
• Tuition Fee Waiver: for self, spouse, and dependents https://www.boisestate.edu/hrs/benefits/tuition-fee-waiver-benefit/
• Flexible Spending Accounts
• Life Insurance
• Time Off
• Holidays
• Sick Leave
• Vacation Leave

Required Application Materials:
Resume
About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/

University Financial Services (UFS) is a unit within the Division of Finance and Administration. You will be joining an intentionally built culture with a strategic focus. The team follows the Enterprise Operating System (EOS) to drive results. All members of UFS are involved.

UFS's value words are:

Team Oriented: accountable to and understands the dynamics of the team; works cohesively and inclusively to accomplish a common goal.
Gets Things Done: prioritizes tasks and achieves the end goal.
Continuous Improvement: intentional commitment to making things better every day.
Ethical: honesty and integrity guide personal and professional behavior and judgment.
Adaptable: adjusts to change, being flexible, versatile and cooperative.
Problem Solver: identifies and understands the interrelated components of an issue and seeks to implement innovative solutions.
Respect and Inclusivity: demonstrates care, concern and consideration for the perspective, needs and feelings of others.

Advertised: June 18, 2024 Mountain Daylight Time
Applications close: June 24, 2024 11:55 PM Mountain Daylight Time

This job has expired.